Dutch Speaking Customer Care for Telecommunications Company | Live in Greece

Mercier Consultancy is delighted to offer an exciting and rewarding opportunity for Dutch Speaking Customer Care Representatives to join a prestigious and industry-leading Telecommunications Company based in the beautiful country of Greece. You will have the opportunity to live your dream life in Greece, surrounded by stunning landscapes, rich culture, and a warm, welcoming community.

And in this important role, you will be responsible for delivering exceptional, high-quality customer support to Dutch-speaking clients, effectively addressing their telecom service needs and ensuring their satisfaction through efficient and professional communication effectively propelling your personal career. This position requires a dedicated individual who is passionate about the telecommunications field, enjoys problem-solving, and thrives in fast-paced environments.

Key Responsibilities

• Provide exceptional customer care in Dutch, addressing inquiries related to telecommunications services.
• Assist customers with troubleshooting, service activation, billing questions, and plan modifications.
• Collaborate with technical and operational teams to resolve customer issues promptly.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Collect customer feedback to help improve service quality and customer satisfaction.
• Stay up-to-date with company products, promotions, and policies to provide effective assistance.

Requirements

• Exceptional fluency in Dutch (both written and spoken) is mandatory.
• Candidates must have at least B2 proficiency in English.
• Previous experience in customer service within the telecommunications sector is preferred.
• Excellent communication and interpersonal skills focused on delivering a positive customer experience.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM software and telecommunications systems is a plus.
• Willingness to relocate and live in Greece, embracing a new cultural and professional experience.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonuses
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And many other benefits!