Dutch-Speaking Customer Experts for a Web shop - Work In Greece

Mercier Consultancy MD is seeking enthusiastic Dutch-Speaking Customer Experts to join our team supporting a leading web shop in Greece. As part of this role, you will provide exceptional customer service to Dutch-speaking customers by assisting them with their online shopping inquiries, order management, and issue resolution.

Key Responsibilities

• Deliver professional and timely customer support to Dutch-speaking clients via phone, email, and chat related to web shop products, orders, returns, and general inquiries.
• Assist customers with order placement, tracking, returns, and troubleshooting issues related to online shopping.
• Maintain accurate and detailed records of customer interactions within the CRM system.
• Collaborate with logistics, sales, and technical teams to resolve customer issues effectively.
• Stay up-to-date with product offerings, promotions, and company policies to provide accurate information.
• Contribute feedback to improve customer service quality and online shopping experience.

Requirements

• Fluency in Dutch (spoken and written) is mandatory; proficiency in English is preferred.
• Experience in customer service, especially in e-commerce or retail, is advantageous.
• Excellent communication and problem-solving skills with a customer-focused approach.
• Ability to work efficiently in a fast-paced environment and multitask effectively.
• Familiarity with CRM systems and digital customer support tools.
• Willingness to relocate and work in Greece.
• Strong organizational skills and attention to detail.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...