Dutch Speaking Customer Service for Food Delivery Platform - Work In Greece

Mercier Consultancy is excited to offer a unique opportunity for a Dutch Speaking Customer Service Representative for our Client's Food Delivery Platform, based in Greece. In this vibrant role, you will provide exceptional support to our Dutch-speaking customers, assisting them with inquiries and issues related to their food delivery experiences.

Your fluency in Dutch will be essential as you help clients navigate the platform, address order-related questions, and resolve any issues that may arise during the delivery process. Join our dynamic team and play a crucial role in ensuring a seamless and enjoyable food delivery experience for our customers.

Responsibilities

• Deliver outstanding customer service in Dutch through phone, email, and chat regarding food delivery inquiries
• Assist customers with ordering, modifications, cancellations, and tracking their deliveries
• Resolve customer complaints and issues efficiently and professionally
• Document all customer interactions accurately in our CRM system
• Collaborate with restaurant partners and delivery personnel to ensure timely service
• Gather customer feedback to enhance service quality and address any areas for improvement
• Stay updated on food delivery trends and promotions to inform customers effectively

Requirements

• Fluent in Dutch and English, with strong communication skills
• Exceptional customer service orientation and problem-solving abilities
• Experience in customer service, particularly in the food delivery or hospitality industry, is preferred
• Able to manage multiple customer inquiries in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Passionate about food and providing excellent customer experiences
• Familiarity with customer support software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...