Dutch Speaking Customer Service for Travel & Hospitality Company in Greece

Mercier Consultancy is excited to offer an opportunity for a Dutch Speaking Customer Service Representative to join our Client's Travel & Hospitality Company based in Greece. In this pivotal role, you will provide exceptional support to Dutch-speaking customers, assisting them with travel arrangements, hotel bookings, and hospitality services.

Your fluency in Dutch will allow you to effectively communicate with clients, resolving inquiries, managing reservations, and ensuring a seamless travel experience. You will play a vital role in enhancing customer satisfaction and contributing to the success of our client’s travel services.

Responsibilities

• Provide excellent customer service in Dutch via phone, email, and chat regarding travel and hospitality inquiries
• Assist customers with travel bookings, modifications, cancellations, and special requests
• Handle customer complaints and resolve issues promptly and professionally
• Document customer interactions accurately within the CRM system
• Collaborate with hotel and travel partners to ensure smooth service delivery
• Collect and relay feedback to improve service quality and customer experience
• Stay informed about industry trends, travel destinations, and promotional offers

Requirements

• Fluency in Dutch and English, with excellent verbal and written communication skills
• Exceptional customer service skills and a problem-solving mindset
• Experience in customer service, ideally within travel, hospitality or tourism sectors
• Ability to manage multiple customer inquiries efficiently in a fast-paced environment
• Strong organizational skills and attention to detail
• Passion for travel and helping customers create memorable experiences
• Familiarity with CRM systems and customer support software is a plus

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

50 euros food bonus (if work from office)

2 Extra Salaries Per Year

A lot of extra perks