Dutch-Speaking Customer Solutions Consultant - Sofia, Fully Paid Relocation

Mercier Consultancy is seeking a Dutch-Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria, with fully paid relocation. The role involves providing exceptional customer solutions to Dutch-speaking clients, ensuring their needs are met with tailored support and expertise.

As part of a dynamic and collaborative environment, you will manage client inquiries, troubleshoot issues, and develop custom solutions to enhance customer satisfaction. This position offers excellent career growth opportunities and a comprehensive relocation package.

Responsibilities

• Provide dedicated customer support to Dutch-speaking clients
• Understand client requirements and deliver tailored solutions
• Collaborate with internal teams to resolve challenges efficiently
• Maintain accurate documentation of client interactions and solutions
• Identify opportunities to improve the quality of customer service
• Support onboarding and training activities for new clients
• Stay informed of company products, services, and industry trends

Requirements

• Fluency in Dutch and English, both spoken and written.
• Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Strong customer service skills with a solution-oriented mindset
• Excellent communication and interpersonal abilities
• Ability to work independently and collaboratively within a team
• Attention to detail and effective problem-solving skills
• Previous experience in customer support or consulting roles preferred
• Willingness to relocate to Sofia, Bulgaria with full relocation costs covered

Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses