Dutch Speaking Customer Support for Automotive Insurance & Claims Department

Mercier Consultancy is seeking a Dutch Speaking Customer Support Representative for our Automotive Insurance & Claims Department! In this essential role, you will assist our Dutch-speaking clients with their inquiries related to automotive insurance and claims processing. Your expertise and customer-focused approach will be key in ensuring that our clients receive the highest level of service as they navigate their insurance needs.

If you are passionate about customer service and have a keen understanding of the automotive insurance landscape, we invite you to apply and be a part of our dedicated team!

Responsibilities

• Address customer inquiries in Dutch via phone, email, and chat
• Assist clients with questions regarding their automotive insurance policies and claims
• Document client interactions and resolutions accurately in our systems
• Collaborate with claims adjusters and underwriting teams to resolve complex inquiries
• Provide guidance on the claims process and necessary documentation
• Gather customer feedback to improve our services and processes
• Engage in ongoing training to stay updated about industry changes and policies

Requirements

• Fluency in Dutch and English, both written and verbal
• Previous experience in customer support, preferably in the insurance or automotive sectors
• Strong communication and interpersonal skills
• Detail-oriented with strong problem-solving abilities
• A proactive approach toward client satisfaction and issue resolution
• Ability to multitask and manage inquiries in a fast-paced environment
• Familiarity with customer support tools and insurance claims processes

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...