Dutch Speaking Customer Support for Mobile Banking Services Department

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative within our Mobile Banking Services Department for one of our clients! In this critical entry level role, you will be the first point of contact for our Dutch-speaking clients, helping them navigate our mobile banking platform and addressing their inquiries effectively. Your fluency in Dutch will be key in providing exceptional customer experiences.

This position is ideal for individuals who are passionate about financial services and customer support. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you!

Responsibilities

• Provide support to customers in Dutch via phone, email, and chat
• Assist clients with inquiries regarding mobile banking services, app functionality, and account management
• Document client interactions and resolutions accurately in our customer relationship management system
• Work closely with technical teams to resolve complex issues
• Guide clients on best practices for using mobile banking safely and effectively
• Participate in training sessions to stay updated on product features and improvements

Requirements

• Fluency in Dutch and English, both written and verbal
• Experience in customer support, particularly in the banking or financial services sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring client satisfaction
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with mobile banking systems and technologies is a plus

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...