Dutch Speaking Reservations Agent For Booking.com - Work In Greece

Mercier Consultancy Group is actively seeking a Dutch Speaking Reservations Agent to join their team supporting Booking.com’s operations in Greece. This role provides a fantastic opportunity to work in the travel and hospitality sector while utilizing your Dutch language skills to assist customers with their accommodation needs.

Key Responsibilities

• Assist Dutch-speaking customers with accommodation booking inquiries through phone, email, and chat.
• Provide detailed information about properties, rates, and Booking.com's booking policies.
• Process reservations, modifications, cancellations, and special requests accurately and efficiently.
• Handle customer queries and resolve issues professionally to ensure high customer satisfaction.
• Maintain precise records of customer interactions and transactions using Booking.com's reservation platform.
• Collaborate closely with team members to meet service quality standards and customer satisfaction goals.

Requirements

• Fluency in Dutch (spoken and written) is required; proficiency in English is advantageous.
• Experience in reservations, customer service, or the hospitality industry is preferred.
• Excellent communication skills and a strong customer service orientation.
• Familiarity with online booking systems and CRM software is a plus.
• Ability to perform well under pressure with strong problem-solving skills.
• Willingness to work in Greece; relocation assistance may be available.
• Self-motivated and capable of working both independently and as part of a team.

Benefits

1. Competitive Monthly
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...