Duty Manager - Italian/French/Spanish/Russian Speaker
PALAZZO VERSACE DUBAI
- Employment
- Fulltime Permanent
About the role
About the Role
The Duty Manager oversees daily hotel operations, ensuring smooth service delivery across all departments. The role acts as the main point of contact for guest concerns, handles escalations, and ensures all operational standards and guest expectations are consistently met.
Responsibilities:
Oversee daily hotel operations during assigned shifts
Handle guest complaints, requests, and escalations promptly
Coordinate with all departments to ensure smooth service flow
Support Front Office in maintaining service standards and room readiness
Ensure guest safety, security, and satisfaction at all times
Monitor operational issues and report accordingly to management
Requirements:
Diploma/Bachelor in hospitality preferred
2–5 years’ experience in Front Office or Duty Manager role (4–5-star hotel)
Strong guest service, leadership, and communication skills
Ability to handle complaints and operational issues efficiently
Flexible for shifts, weekends, and holidays
Luxury hotel experience is an advantage
Fluency in English (mandatory)
Additional languages preferred: Russian, French, Spanish, Italian, Arabic
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