EAP Management Consultant (Temporary)

<div class="content-intro"><h2><strong>Our mission: e</strong><span class="heading--font-style-italic">liminating</span>&nbsp;every barrier to&nbsp;<span class="heading--accent-1-color">mental health.</span></h2> <p>Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.<br><br>Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.<br><br>As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.</p></div><p>BOB Management Consultation is a unique and exciting opportunity within Spring Health<br>high quality consultations regarding workplace concerns to account human resource<br>representatives, management, and employees. This role will report to the Spring Health<br>Clinical Manager.</p> <p><br><strong>What you’ll be doing:</strong><br>● Provide management consultation that enhances employee wellbeing and workplace<br>effectiveness from the hours of 7am-3pm ET or 10a-6p ET, but you may sit out of any time<br>zone.<br>● Coordinate critical incident response requests<br>● Deliver virtual critical incident response requests<br>● Complete management referral intakes according to established guidelines; assure<br>appropriate placement of management referred employees; provide guidance<br>regarding EAP protocols to counselors working with employees.<br>● Complete daily shifts on an incoming queue and meet speed to answer service level<br>agreement requirements.<br>● Provide follow-up to monitor employee compliance and feedback to supervisors,<br>HR/Managers.<br>● Confirm that necessary paperwork is in place to both providers, HR/Managers<br>including signed releases in order to coordinate follow-up with treatment providers,<br>and other necessary HR/Managers.<br>● Provide limited after care monitoring (following up with employees and/or providers<br>to ensure the safety of employees and continuation of treatment).<br>● Assess for risk and manage member and organizational crises by providing<br>in-the-moment support, triage, safety planning, and follow up.<br>● Identify and problem-solve issues that serve as a barrier or disruption to care, with<br>support from leadership.<br>● Act as a subject matter expert on the key customer including the customer’s<br>benefits ecosystem and programs to provide appropriate referrals to members and<br>to support the navigation team supporting the customer.<br>● Maintain accurate and complete documentation of required information that meets<br>risk management and regulatory requirements.</p> <p><br><strong>What we expect from you:</strong><br>● LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent<br>licensure required)<br>● EAP experience<br>● Crisis management and SUD experience<br>● Experience delivering and coordinating critical incident response required<br>● SAP qualified preferred<br>● CEAP certification preferred<br>● Supervisory experience and/or experience working with management and human<br>resource professionals preferred<br>● Familiarity with basic terminology and concepts used in employee<br>assistance/human services programs<br>● Experience working with diverse populations (bilingual preferred)<br>● Knowledge of healthcare settings and community resources<br>● Tech and computer savvy: very comfortable adopting new technologies and<br>platforms. and efficient in tech-related tasks<br>● Excellent written and verbal communication skills<br>● Able to go above and beyond and to multi-task and context switch</p> <p>&nbsp;</p> <p><em>The target hourly range for this position is $38.46-$48.72 per hour, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.</em></p><div class="content-conclusion"><p><strong>Not sure if you meet every requirement?</strong> <a href="https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907">Research shows</a> that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to <a href="https://www.springhealth.com/careers">Thrive</a>. If this role excites you, we encourage you to apply.</p> <p><strong><em>Our privacy policy:&nbsp;</em></strong><a href="https://springhealth.com/privacy-policy/"><strong><em>https://springhealth.com/privacy-policy/</em></strong></a></p> <p><em>Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.</em></p></div>