EMEA Lead - Couriers

Key Responsibilities

• Define and execute the growth strategy for courier delivery across EMEA.
• Identify and prioritize high-potential markets, segments, and verticals (SMB / SMB+). 
• Drive expansion from early-stage growth to a structured, scalable business.

•  Develop and validate a value proposition for SMB clients (100–5,000 deliveries per month).
• Design scalable go-to-market models (sales-led, hybrid, partnerships). 
• Own unit economics, pricing strategy, and monetization models.

• Manage and grow a team of 5+ across multiple geographies.
• Set clear goals, build accountability, and develop strong local ownership.
• Hire and scale the team as the business grows.

•  Act as the key interface between Business, Product, Marketing, and Supply teams.
• Align the product roadmap with real market needs (SMB tools, integrations, supply control).
• Partner with Supply teams to ensure reliable courier availability and quality.
• Work with Marketing on user and merchant acquisition strategies.

•  Build and maintain clear reporting systems and performance tracking.
• Monitor key metrics: growth, retention, unit economics, service quality.
• Drive continuous improvements in processes, efficiency, and scalability.

•  Translate market signals into product requirements and strategic bets. 
• Identify gaps and opportunities in customer experience, pricing, and operations.
• Lead high-impact initiatives from idea → validation → rollout.

• Own a large and diverse region with real business impact
• Build a new high-margin SMB+ segment from the ground up
• Work on a product that is already strong, with massive upside potential
• Operate at the intersection of strategy, operations, and product
• Have direct influence on how the business evolves globally

Qualifications

• 8–10 years of experience in consulting, tech, marketplaces, or high-growth environments
• Proven track record of owning and scaling business units or regions.
• Strong experience in marketplace dynamics (supply-demand balance is a plus).
• Experience working with SMB / mid-market clients.
• Demonstrated ability to lead cross-functional teams without direct authority.
• Strong analytical mindset and ability to make data-driven decisions.
• Experience in multi-market / emerging markets is a strong plus.

• You think in systems, not tasks.
• You are comfortable with ambiguity and building from scratch.
• You balance speed and structure.
• You can zoom out to strategy and dive into execution.
• You drive results while effectively aligning stakeholders.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.