Emergency Services Manager (Behavioral Health)

Key Responsibilities

Why This Role Matters

What You’ll Lead & Drive

Clinical & Operational Leadership

• Oversee emergency behavioral health services, crisis response, and intake operations across multiple service points
• Ensure compliance with Rhode Island Mental Health Law, CCBHC, HRSA, and Joint Commission standards
• Lead 24/7 coverage planning, staffing, and performance monitoring
• Drive timely, same-day access to care and reduce barriers to engagement

Access & Performance Excellence

• Monitor key access metrics including wait times, no-shows, and appointment availability
• Optimize staff scheduling and client assignment based on clinical need and provider capacity
• Ensure individuals receive care regardless of diagnosis, insurance, or ability to pay

Crisis Response & Direct Care

• Provide direct crisis intervention, psychiatric assessments, and risk evaluations
• Determine appropriate levels of care, from outpatient services to hospitalization
• Collaborate with hospitals, mobile crisis teams, law enforcement, and community partners

Team Leadership & Development

• Supervise and mentor clinical and access staff
• Deliver training in crisis intervention, suicide risk assessment, and compliance standards
• Foster a culture of accountability, growth, and clinical excellence

Partnerships & System Coordination

• Build strong relationships with hospitals, schools, and community providers
• Ensure seamless transitions and continuity of care
• Represent the organization in community and system-level initiatives

What Success Looks Like

• Individuals in crisis are connected to care quickly, safely, and effectively
• Access systems run smoothly with measurable improvements in timeliness and engagement
• Staff feel supported, developed, and empowered
• Community partnerships strengthen your organization’s reach and impact

Qualifications

• Master of Social Work (MSW), Master’s degree in Mental Health Counseling
• Independently licensed clinician (LICSW/LMHC)
• Three (3) to five (5) years post-graduate clinical experience in crisis intervention. 
• Demonstrated experience in behavioral health crisis assessment, triage, and care coordination. 
• Experience supervising clinical staff and managing operational workflows in a behavioral health setting. 

Benefits

• Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans 
• Supplemental vision insurance (Delta Dental)
• Voluntary medical and dependent care flexible spending accounts
• Up to 3% matching 403(b) retirement plan
• Employer-paid life insurance 
• Generous paid time off including vacation, holidays, personal days, and sick time
• Mileage reimbursement
• Tuition reimbursement
• Employer-paid professional development 
• Employee assistance program