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About the role
Working Locations: 灣仔 / 荃灣 Wan Chai / Tsuen Wan
Working Hours (5.5 days work): Mon to Fri 09:00-18:00; Sat 09:00-13:00
Your role:
- Provide counter service to walk-in and pre-booked customers at service centre
- Solve MPF related enquiries and complaints effectively
- Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public
- Perform services according to company rules and relevant regulatory requirements
To succeed in this role:
- Form 5 or above with customer service / service counter experience
- Fresh graduates with good communication skills are also welcome
- Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites)
- Good communication and presentation skills and frontline experience
- Patient and enjoy team play
- Familiar with checking customer profile with back-office system
- Fluent in English or Mandarin is a plus
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