Employment Coach

Key Responsibilities and Key Performance Indicators

• Manage a customer case load effectively to ensure customer realise their full potential and move into sustainable employment
• Provide one to one information, advice and guidance sessions to customer currently seeking sustainable employment
• Prepare job search materials and differentiated products to meet the needs of the customer
• Work with local employers and develop an awareness of the local labour market to identify key opportunities for customer and employers
• Support and sign post customer identified pastoral needs
•  Provide information, advice and guidance on learning programmes and qualifications
• Coach customers and promote positive behaviours associated with employment
• Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements
• Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets
• Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the community
• Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills
• Ensure that policies with regards to Child and Adult at Risk are adhered to
•  Ensure that policies with regards to Data Security are adhered to
• Maintain a positive and professional company image at all times
• Support the company Quality Policy and Information Security priorities
• Support the company’s equality of opportunity statement at all times
• Work safely, supporting the company Health and Safety Policy
• Perform any additional requests in line with the key responsibilities of this role

• Referrals to schemes within Acorn Training   
• Monitoring outcomes for each candidate 
• Face to Face meetings which each candidate in line with company expectations and standards
• Customer service satisfaction 
  
  

Skills, Knowledge and Expertise

• Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential)
• GCSE (or equivalent) in English Language and Mathematics (essential)
• Level 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential)
• Level 3 Information, Advice and Guidance qualification (desirable)
• IEP Accredited Sector Induction (Level 2) (desirable)
• IEP Accredited Certificate in Employability Practice (Level 3) (desirable)
• First Aid at Work Certificate (desirable)
• IOSH Health and Safety Qualification (desirable)

• Skills for Life awareness (desirable)
• Knowledge of the local labour market (desirable)

• Barriers to learning and employment (essential)
• How to support customer and promote independence (essential)
• Support strategies for various customer specific needs (essential)
• Delivery of Learning and Skills Council and/or DWP contracts (essential) 

• Full Driving licence with access to a car with Business Insurance (essential)
• The ability to work under pressure in a highly performance driven organisation (essential)
• The ability to work effectively as part of a team (essential)
• The ability to work accurately and actively programme solving (essential)
• The ability to reflect on your own performance to support quality improvement (essential)
• The ability to manage time effectively and plan your own work load (essential)
• The ability work with little supervision or guidance (essential)
• The ability to maintain one’s own motivation when things are getting tough (essential)
• The ability to be proactive (essential)
• The ability to understand one’s own limitations within the role (essential)     

Job Benefits

• Flexible working including home-based, centre-based, or hybrid job role dependant 
• Up to 26 days annual leave, with the option to purchase up to 10 additional days
• Pension scheme to support your long-term financial wellbeing
• Training and professional development, including CPD workshops and professional qualifications 
• Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers
• Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge
• Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces
• Annual paid volunteering day and charity initiatives
• Cash incentives for Employee of the Month and Employee of the Year awards
• £500 Recommend a friend scheme