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About the role
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="none"><strong><span data-ccp-parastyle="heading 4">About EG</span></strong><span data-ccp-parastyle="heading 4"> </span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":200,"335559739":0}"> </span></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span class="TextRun SCXW239672403 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW239672403 BCX8" data-ccp-parastyle="heading 4">Engineers Gate (EG) is a leading investment manager founded in 2014 as a quantitative, computer-driven trading firm.</span></span> <span class="TextRun SCXW239672403 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW239672403 BCX8" data-ccp-parastyle="heading 4">Today, EG </span><span class="NormalTextRun SCXW239672403 BCX8" data-ccp-parastyle="heading 4">operates</span><span class="NormalTextRun SCXW239672403 BCX8" data-ccp-parastyle="heading 4"> as a diversified, multi-strategy investment platform that combines systematic research with</span></span> <span class="TextRun SCXW239672403 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW239672403 BCX8" data-ccp-parastyle="heading 4">selective discretionary approaches.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW239672403 BCX8"><span class="SCXW239672403 BCX8"> </span><br class="SCXW239672403 BCX8"></span><span class="LineBreakBlob BlobObject DragDrop SCXW239672403 BCX8"><span class="SCXW239672403 BCX8"> </span><br class="SCXW239672403 BCX8"></span><span class="TextRun SCXW239672403 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW239672403 BCX8" data-ccp-parastyle="heading 4">EG's multi-manager platform allows independent investment teams to pursue distinct strategies while </span><span class="NormalTextRun SCXW239672403 BCX8" data-ccp-parastyle="heading 4">benefiting</span><span class="NormalTextRun SCXW239672403 BCX8" data-ccp-parastyle="heading 4"> from</span></span> <span class="TextRun SCXW239672403 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW239672403 BCX8" data-ccp-parastyle="heading 4">shared infrastructure, risk management, and operational support. The firm’s collaborative groups of researchers,</span></span> <span class="TextRun SCXW239672403 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW239672403 BCX8" data-ccp-parastyle="heading 4">engineers, and investment professionals deploy sophisticated statistical models, proprietary technology, and a</span></span> <span class="TextRun SCXW239672403 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW239672403 BCX8" data-ccp-parastyle="heading 4">centralized data platform to isolate and solve challenging problem sets in the global financial markets. </span></span></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 4">About The Role</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":200,"335559739":0}"> </span></strong></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="none">We are seeking an End User Services Engineer</span><strong><span data-contrast="none"> </span></strong><span data-contrast="none">to join our Information Technology team. In this role, you will be</span><span data-contrast="auto"> part of a global team responsible for ensuring reliable, secure, and high-performance technology operations across all business units. This role requires hands-on end-user support, proactive issue resolution, and ownership of IT systems that enable productivity at scale. You will support traders, executives, and research staff in a fast-paced, mission-critical environment. </span><span data-ccp-props="{}"> </span></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="none">The ideal candidate will have </span><span data-contrast="auto">combined deep technical knowledge with outstanding communication and problem-solving skills, consistently delivering “white glove” service while improving systems and processes. This role is ideal for an engineer who thrives on solving complex problems, values precision and responsiveness, and wants to make a direct impact on mission-critical operations within a high-performance environment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":200,"335559740":276}"> </span></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":200,"335559740":276}"><span style="font-size: 12pt;"><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}">This is an on-site role based out of our London office, five days a week.</span></span></span></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 4">Key Responsibilities</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":200,"335559739":0}"> </span></strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).</span><span data-ccp-props="{}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Manage user onboarding/offboarding, permissions, and account administration.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Assist with mobile device configuration and management through Intune or similar platforms.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Document solutions and maintain IT knowledge bases for recurring issues and procedures.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Identify opportunities for automation and workflow improvement to enhance efficiency.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Provide after-hours and weekend on-call coverage as part of a support rotation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 4">Qualifications</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":0}"> </span></strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">2+ years of IT support experience in the financial services industry.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Bachelor's degree in computer science, Information Technology, or related field.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Strong troubleshooting, communication, and prioritization skills.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Experience supporting enterprise desktop environments, including Windows 11, and Office 365.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Knowledge of identity and access management systems, user management, and security group administration.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Experience with endpoint management, software deployment concepts, and packaging.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Working knowledge of AV setups and remote conferencing technologies. (e.g. Zoom)</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">What We Value</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"201341983":0,"335559738":200,"335559739":0,"335559740":276}"> </span></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Clear communication: You build trust through empathy, clarity, and accountability.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Proactive mindset: You anticipate issues and improve systems before problems arise.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Ownership: You take initiative and follow through until issue is resolved.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-contrast="auto">Growth orientation: You stay curious, learn continuously, and adapt quickly to new tools and technologies.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}"> </span></span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}">Please review the applicable candidate privacy notice (the “<strong>Notice</strong>”) available at <a href="https://www.eglp.com/legal-and-privacy-notices" target="_blank">https://www.eglp.com/legal-and-privacy-notices</a>. By seeking employment with Engineers Gate HK Limited or EG SG Pte. Ltd., as applicable (“<strong>EG</strong>”) or submitting your application and/or personal data to EG, you acknowledge that you have read and understood the Notice and have agreed and consented to EG's collecting, using, disclosing, processing and/or transferring your personal data in accordance with the Notice.</span></span></p>
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