Enforcement Ambassador ( Non-Driving ) - Hamilton (On-Call)

Key Responsibilities

• Patrol assigned parking areas on foot to monitor for violations. 
• Issue violations including improper parking, expired meters, and unauthorized use of designated spaces. 
• Identify vehicles subject to towing and report accordingly. 
• Accurately document violations including time, date, location, and vehicle information. 
• Maintain real-time logs and reports of enforcement activity. 
• Inspect assigned areas for safety hazards, cleanliness, and compliance with site standards. 
• Report malfunctioning equipment, signage issues, or property damage. 
• Monitor pedestrian areas to ensure safe vehicle-pedestrian interaction. 
• Act as a visible, approachable presence for customer questions and support. 
• Assist customers with parking-related inquiries in a professional and respectful manner. 
• Escalate complex or confrontational situations to supervisors. 
• Immediately report accidents, incidents, or unsafe conditions. 
• Maintain consistent communication with Operations Manager or Shift Supervisor. 
• Follow all safety protocols and site procedures. 

Skills, Knowledge and Expertise

• Strong attention to detail and observation skills  
• Ability to work independently  
• Excellent customer service and communication skills  
• Strong communication and conflict-resolution skills  

• Must be at least 18 years of age 
• Must successfully pass a background check, in accordance with company policy and applicable laws 
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law 

• Ability to bend, reach, and stoop when placing citations or inspecting areas  
• Ability to work outdoors in varying weather conditions, including heat, rain, humidity, and sun exposure  
• Ability to visually assess surroundings, read license plates, and identify violations at a distance  
• Ability to handle light equipment (citation devices, radios, handheld units)  

• Fully outdoor, on-foot role 
• High visibility position with constant movement 
• Typically confined to a single site or smaller geographic area 

Benefits

• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home 
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.