Engagement Coordinator

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

The Professional Services (PS) Junior Engagement Manager is a key member of the 8x8 PS team having responsibility for providing pre-deployment professional services support for the 8x8 portfolio.  This role will interact directly with all levels of management on customer accounts including the technology team (Manager, Director, etc.) with limited alignment to the executive management team (CEO, CTO, COO, CIO, etc.) The core responsibility of this role is to help identify key customer requirements and present 8x8 services to achieve those requirements

Key Responsibilities:

• Lead the scoping, planning, and cost estimation of Professional Services engagements, producing accurate and complete Statements of Work

• Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition

• Provide accurate forecasts of Professional Services bookings on a monthly basis

• Provide management reporting and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues, and perform assigned administrative tasks

• Provide engagement oversight for project portfolio

• Manage day-to-day relationships with client stakeholders and review and resolution of pre-deployment deliverables

• Transfer industry, technical, and product knowledge to customers

• Remain up to date on all current and new 8x8 services offers, solutions and product offerings

• Remain up to date on relevant competitive solutions, products and services

Qualifications:

• Degree in a technical or business discipline

• 1–4 years’ experience in a Professional Services, consulting, or engagement scoping role

• Telecommunications delivery services and/or Project Management background and experience is strongly preferred

• Commercial Mindset required

• Proven track record of creating SOWs for enterprise clients.

• VoIP, Mobile, and Video background (preferred)

• Understanding of customer communications requirements for enterprise business markets

• Demonstrated ability in developing proposals, creating value propositions, and consulting engagements

• Effective engagement estimation capabilities

Work Arrangement:

• Work Arrangement: Hybrid (Tuesday and Wednesday onsite)

• Shift: US Business Hours

• Location: Bonifacio Global City (BGC), Taguig

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