Engagement Manager

We’re hiring an Engagement Manager to own the end-to-end customer experience post-sale. This person will act as the connective tissue between customers, product, and go-to-market, ensuring successful onboarding, adoption, and long-term value realization.

This is a highly cross-functional role that blends customer success, implementation, and operational problem-solving. You’ll work closely with healthcare operators, revenue cycle leaders, and internal teams to drive measurable impact.

About the Role:

Customer Onboarding & Implementation

• Lead onboarding for new customers, from kickoff through full deployment

• Translate customer workflows (RCM, billing, call center ops) into SuperDial implementations

• Partner with product and engineering to configure and launch solutions

Account Ownership & Relationship Management

• Serve as the primary point of contact for key customer stakeholders

• Build trust with operators, directors, and executives within healthcare orgs

• Drive regular check-ins, business reviews, and performance reporting

Operational Problem Solving

• Diagnose workflow inefficiencies and recommend process improvements

• Act as a strategic partner, not just a support function

• Identify gaps in product or implementation and escalate internally

Product Feedback & Iteration

• Bring structured feedback to product and engineering teams

• Help prioritize features based on real customer needs

• Act as the voice of the customer internally

Expansion & Retention

• Drive usage, adoption, and measurable ROI

• Identify expansion opportunities in collaboration with sales

• Ensure high retention and customer satisfaction

About You:

• 5+ years in customer success, consulting, operations, or implementation roles

• Experience working with healthcare systems, RCM, MSOs, DSOs, or adjacent buyers strongly preferred

• Background in high-growth startup or fast-paced environment

Skill Set

• Strong operator mindset, you think in workflows, not just relationships

• Ability to manage multiple complex accounts simultaneously

• Highly structured, detail-oriented, and execution-focused

• Excellent communication skills, both with customers and internally

• Comfortable navigating ambiguity and building processes from scratch

Traits

• Low ego, high ownership

• Moves quickly and follows through

• Naturally curious and problem-solving oriented

• Cares deeply about customer outcomes

Who we are:
SuperDial is transforming AI in healthcare by building scalable, AI-powered solutions that optimize revenue cycle management. Join us and help shape the future of AI in healthcare!
The base salary for this role ranges from $120,000-$150,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.