Engagement Manager (Dallas)

What you'll do:

• Partner closely with the key users of our platform to ensure full product adoption into their internal workforce staffing strategy and daily practices
• Grow, retain, and manage key user relationships within a book of business
• Develop a deep understanding of the users’ goals and effectively solution the product and tailor the user experience
• Discover, identify, and close new opportunities in partnership with account growth and sales, using a sales qualification framework
• Conduct weekly in-person meetings and on-site customer visits to strengthen relationships, identify expansion opportunities, and drive revenue growth
• Participate in customer and user kick-off calls, lead post-launch reviews, and quarterly business reviews with users to align on upcoming opportunities
• Conduct regular and recurring touchpoints with all of the users in your book of business to ensure retention and growth with each user and customer venue
• Partner closely with Customer Operations, and Product teams to make sure customers have the best possible experience
• Own the launch of new venues and customers within your assigned markets
• Travel as needed for customer relations (up to 60%)

Who you are:

• 4-6+ years of account management, consultative business development experience or Customer Success.
• Experience building large enterprise client relationships while also discovering and closing revenue generating opportunities
• Experience selling into or supporting clients in light industrial or HR/procurement organizations
• A self-starter with strong organizational, analytical, and communications skills (both written and verbal)
• Located in Dallas/Ft. Worth with the ability to travel to client sites.

Nice to haves:

• Staffing experience
• Experience with 2-sided marketplaces
• Start-up experience
• Experience using Salesforce
• Experience using Business Intelligence (BI) Tools (extra points for Looker experience)
• Experience using the MEDDPICC sales qualification methodology

Pay Range:

Benefits and Perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity
• We pay 100% of the medical/dental/vision insurance premiums for you
• Generous parental leave plan
• Cell phone reimbursement and company laptop
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
• We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy
• Team outings, happy hours, company off-sites, and more!

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About Wonolo: