Senior Staff Engineer

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p><strong>WHAT YOU'LL DO</strong></p> <p>Channels power how brands reach customers and foster connections at a global scale. The Channels division is responsible for the entire lifecycle of a message—from the moment a marketer configures a campaign in our dashboard to the moment it’s delivered to a user’s device. As a Senior Staff Engineer, you will be the technical anchor for the division, helping engineering teams ship faster and safer while evolving the shared technical foundations they all rely on.</p> <p>In this role, you will bridge the gap between the customer-facing dashboard and the underlying delivery engines. You will split your time between division-wide technical leadership and hands-on work for critical projects. You will partner with engineering managers and technical leads embedded in teams to ensure our architecture supports a maturing suite of channels, while collaborating with senior leadership on initiatives that ensure a consistent, high-quality experience across the entire division.</p> <p>Together, these teams define how our customers interact with our product and how we interact with the world. Your role is to make sure both are excellent.</p> <p>In this role you will:</p> <ul> <li>Partner on the technical vision and quality bar for the division. Drive architectural direction, define best practices, and ensure teams have a clear path to resolving persistent quality and technical debt issues</li> <li>Lead large, ambiguous projects end-to-end. Drive efforts that span multiple teams from initial problem framing and design docs through implementation, rollout, and operational support</li> <li>Support maturing channels. Help teams evolve their stacks to support more sophisticated marketing use cases, ensuring that foundational primitives are flexible and robust</li> <li>Mentor engineers at every level. Simplify hard problems, connect technical decisions to business outcomes, and raise the bar through code review, architecture review, and pairing</li> <li>Champion reliability and operability. Improve observability and tighten error handling across the dashboard and delivery layers, advocating for incremental rollouts and reducing division-wide incidents</li> <li>Write code. Staff Engineers at Braze are hands-on; you will design and build the foundational systems and frameworks that act as a force multiplier for the organization</li> </ul> <p>Recent and ongoing work across the division includes:</p> <ul> <li>Developing shared frameworks for our marketing message editors to ensure a consistent experience across all messaging channels</li> <li>Evolving the dashboard to support real-time feedback and sophisticated channel-specific settings</li> <li>Building platforms and code-generation tooling that allow teams to spin up and mature new channels with minimal friction</li> <li>Migrating legacy front-end logic to modern, React-based systems within the dashboard to improve developer and end-user experience</li> </ul> <p>Parts of our stack with which you will work:</p> <ul> <li>Ruby, Ruby on Rails</li> <li>TypeScript, React</li> <li>MongoDB</li> <li>Event-driven architectures&nbsp;</li> <li>Distributed Systems and API Design</li> </ul> <p><strong>WHO YOU ARE</strong></p> <ul> <li>Have 10+ years of software engineering experience, including meaningful time as a technical leader influencing multiple teams or complex product systems</li> <li>Are comfortable working across the full stack. You have experience in Ruby on Rails and are proficient in modern frontend environments (TypeScript, React) where customers configure their experience</li> <li>Have designed and shipped foundational infrastructure. You've built frameworks, libraries, or platform services used by many other engineers to build product features</li> <li>Bring strong architectural judgment. You know when to invest in abstraction, when to keep things simple, and how to make technical bets that support a maturing product suite</li> <li>Are an effective communicator and mentor. You can translate technical debt into business risk and elevate the engineers around you through coaching and clear technical vision</li> <li>Have a track record of identifying highest-leverage work. You can build consensus across different teams and drive projects to completion with minimal direction through high ambiguity</li> </ul> <p>Bonus experience:</p> <ul> <li>Experience building or maintaining shared component libraries or design system primitives</li> <li>Experience with real-time systems or event-driven architectures as they relate to message orchestration</li> <li>Experience with developer experience tooling, such as code generation, scaffolding, or CI/CD for large-scale codebases</li> <li>Experience maturing a product from "early stage" to "enterprise scale" without losing developer velocity</li> </ul> <p>For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $208,000 and $349,655/year with an expected On Target Earnings (OTE) between $232,000 and $390,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.</p> <p>#LI-Hybrid</p><div class="content-conclusion"><div class="p-rich_text_section"> <p><strong>WHAT WE OFFER<br></strong></p> <p><em>Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country </em><a href="https://www.braze.com/company/careers/how-we-hire#benefit-section"><em>here</em></a><em>. More details on benefits plans will be provided if you receive an offer of employment.</em></p> <p>From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:</p> <ul> <li>Competitive compensation that may include equity</li> <li>Retirement and Employee Stock Purchase Plans</li> <li>Flexible paid time off</li> <li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li> <li>Family services that include fertility benefits and equal paid parental leave</li> <li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li> <li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li> <li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching&nbsp;</li> <li>Employee Resource Groups that provide supportive communities within Braze</li> <li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li> </ul> <p><strong>ABOUT BRAZE<br><br></strong>Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.</p> <p>The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.&nbsp;</p> <p>The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.</p> <strong>BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER</strong> <p>At Braze, we strive to create equitable growth and opportunities inside and outside the organization.</p> <p>Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you <em>you</em>.</p> <p>We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.</p> <em>Please see our</em><a href="https://www.braze.com/company/legal/privacy-policy-job-candidates"><em> </em><em>Candidate Privacy Policy</em></a><em> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</em></div></div>