Staff Engineer, Customer Trust

<h2>About Nscale</h2> <p>Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.</p> <p>We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.</p> <h2>About the Role</h2> <p><span class="textBold">We’re hiring a <strong>Staff Engineer, Customer Trust </strong>to architect, automate, and scale a technically rigorous customer trust and external assurance program across Nscale’s global AI infrastructure.</span></p> <p>This is a hands-on senior individual contributor role at the intersection of <strong><strong class="textBold">security, engineering, customer assurance, and external audit defense</strong></strong>. You will own the systems, processes, and technical content that enable Nscale to respond to customer assurance requests with <strong><strong class="textBold">accuracy, consistency, and speed</strong></strong>, while partnering closely with <strong><strong class="textBold">engineering, infrastructure, security, compliance engineering, and GRC program owners</strong></strong>.</p> <p>You’ll engage directly with <strong><strong class="textBold">enterprise customer security teams</strong></strong> during reviews and due diligence, lead external audit engagement for certification programs, and help ensure external-facing claims are technically precise and defensible. This role is critical to strengthening how Nscale communicates its security posture, scales trust operations, and supports growing customer and audit demand.</p> <h2>What you'll be doing</h2> <p><strong><strong class="textBold">Customer Assurance Delivery</strong></strong></p> <ul> <li value="1"><strong><strong class="textBold">Own</strong></strong> customer security questionnaires and assurance requests from intake through completion.</li> <li value="2"><strong><strong class="textBold">Deliver</strong></strong> clear, accurate, and timely responses for customer-facing security reviews.</li> <li value="3"><strong><strong class="textBold">Support</strong></strong> customer security discussions, audits, and due diligence engagements.</li> <li value="4"><strong><strong class="textBold">Establish</strong></strong> and track SLAs for response time and quality.</li> <li value="5"><strong><strong class="textBold">Build</strong></strong> and maintain a register of customer security commitments.</li> </ul> <p><strong><strong class="textBold">Audit Readiness and External Engagement</strong></strong></p> <ul> <li value="1"><strong><strong class="textBold">Lead</strong></strong> external audit engagement for major certifications in partnership with compliance engineering and GRC program owners.</li> <li value="2"><strong><strong class="textBold">Ensure</strong></strong> evidence, control narratives, and auditor-facing materials are accurate and defensible.</li> <li value="3"><strong><strong class="textBold">Serve</strong></strong> as the primary external-facing technical representative for Nscale’s security controls during audits.</li> <li value="4"><strong><strong class="textBold">Translate</strong></strong> engineering evidence into clear, defensible control explanations for auditors.</li> <li value="5"><strong><strong class="textBold">Report</strong></strong> on external review status, audit engagement status, control defensibility, and audit risk to senior leadership.</li> </ul> <p><strong><strong class="textBold">Technical Translation and Validation</strong></strong></p> <ul> <li value="1"><strong><strong class="textBold">Translate</strong></strong> complex technical controls into clear external-facing explanations for customers and auditors.</li> <li value="2"><strong><strong class="textBold">Partner</strong></strong> with engineering, infrastructure, security, and compliance engineering teams to validate accuracy.</li> <li value="3"><strong><strong class="textBold">Interpret</strong></strong> technical systems across infrastructure, physical security, identity, monitoring, and compliance.</li> <li value="4"><strong><strong class="textBold">Maintain</strong></strong> a high bar for precision and technical rigor in written and verbal external communications.</li> </ul> <p><strong><strong class="textBold">Documentation and Knowledge Management</strong></strong></p> <ul> <li value="1"><strong><strong class="textBold">Maintain</strong></strong> security documentation including architecture, controls, certifications, and policies.</li> <li value="2"><strong><strong class="textBold">Build</strong></strong> structured knowledge bases to support repeatable assurance and audit workflows.</li> <li value="3"><strong><strong class="textBold">Create</strong></strong> reusable response libraries to improve consistency across customer and auditor requests.</li> <li value="4"><strong><strong class="textBold">Identify</strong></strong> recurring information gaps and improve documentation to strengthen transparency.</li> </ul> <p><strong><strong class="textBold">Automation and Program Scale</strong></strong></p> <ul> <li value="1"><strong><strong class="textBold">Design</strong></strong> and implement self-service trust centers, reusable response libraries, and automated retrieval systems.</li> <li value="2"><strong><strong class="textBold">Implement</strong></strong> automation and AI-assisted workflows to reduce manual effort.</li> <li value="3"><strong><strong class="textBold">Improve</strong></strong> response consistency and speed through automation-first systems.</li> <li value="4"><strong><strong class="textBold">Drive</strong></strong> integrations between engineering-led compliance systems and customer-facing trust workflows to streamline evidence sharing.</li> <li value="5"><strong><strong class="textBold">Scale</strong></strong> customer assurance and audit engagement processes to support growing demand.</li> </ul> <h2>KPIs</h2> <ul> <li value="1">Response time SLA attainment across customer assurance requests</li> <li value="2">Audit readiness across all in-scope certification frameworks</li> <li value="3">Questionnaire completion quality and accuracy</li> <li value="4">Reduction in manual effort through automation</li> </ul> <h2>About You</h2> <ul> <li value="1"><strong><strong class="textBold">8+ years of experience</strong></strong> in customer trust, security assurance, GRC, or security engineering</li> <li value="2">Strong understanding of <strong><strong class="textBold">cloud infrastructure, security controls, and enterprise architectures</strong></strong></li> <li value="3">Hands-on experience completing detailed <strong><strong class="textBold">security questionnaires</strong></strong> and supporting customer security reviews</li> <li value="4">Experience leading certification engagements such as <strong><strong class="textBold">ISO 27001, SOC 2, or equivalent frameworks</strong></strong></li> <li value="5">Ability to interpret technical systems and communicate them clearly to <strong><strong class="textBold">external audiences</strong></strong></li> <li value="6">Strong attention to detail and the ability to operate effectively under <strong><strong class="textBold">tight timelines</strong></strong></li> <li value="7">Experience engaging directly with <strong><strong class="textBold">external auditors</strong></strong> during certification or surveillance audits</li> <li value="8">Hands-on experience with trust platforms such as <strong><strong class="textBold">Vanta, Drata, or ServiceNow GRC</strong></strong></li> <li value="9">Experience building or improving <strong><strong class="textBold">automation</strong></strong> in trust or assurance workflows</li> <li value="10">Experience in <strong><strong class="textBold">AI infrastructure, cloud platforms, or enterprise SaaS</strong></strong></li> </ul> <h2>What we can offer you</h2> <p>At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.</p> <ul> <li>Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. 🚀</li> <li>Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. ✨</li> <li>Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support.</li> <li>Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.</li> </ul> <h2>Equal Opportunities Statement</h2> <p>We strongly encourage applications from people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.</p> <p>If there’s anything we can do to accommodate your specific situation, please let us know.</p> <p>The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.</p> <p>For information on how Nscale handles candidate personal data, please see our Employee &amp; Candidate Privacy Notice: Here.</p> <h2>Salary Range</h2> <p>The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.</p></div><div class="title">Salary Range</div><div class="pay-range"><span>$150,000</span><span class="divider">&mdash;</span><span>$175,000 USD</span></div></div></div><div class="content-conclusion"><p><em>For information on how Nscale handles candidate personal data, please see our Employee &amp; Candidate Privacy Notice:&nbsp;<a href="https://drive.google.com/file/d/1QK5Yg04WHD9K9IAtJgQWubJZC9oLvatK/view?usp=sharing" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://drive.google.com/file/d/1QK5Yg04WHD9K9IAtJgQWubJZC9oLvatK/view?usp%3Dsharing&amp;source=gmail&amp;ust=1765375172804000&amp;usg=AOvVaw2Ncte4rmlGl8OKuFuDgDtx">Here.</a></em></p></div>