JR ENGINEER – IT OPERATIONS SUPPORT

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

JR. ENGINEER – IT OPERATIONS SUPPORT


1.    Key Responsibilities:

·         Monitor IT systems and escalate issues to senior engineers as needed.

·         Provide first-level support for servers, networks, and applications.

·         Assist in routine maintenance tasks such as patching, backups, and system health checks.

·         Document incidents, resolutions, and operational procedures.

·         Support onboarding activities like account setup and access provisioning.

·         Learn and adhere to IT security and compliance standards.

2.    Key Performance Indicators (KPIs):

•         Incident MTTR improvement and SLA adherence

•         Reduction in repeat incidents / operational noise

•         Change implementation success rate

•         Operational automation adoption & runbook compliance score

•         Platform uptime contribution

•         Quality and completeness of RCA & problem closure