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- Senior
About the role
<div class="content-intro"><p><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;"></p>
<p>Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. </p>
<p>Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. </p></div><h1><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">The Team</span></span></strong></h1>
<p><span data-contrast="none">Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Our Studio Product Engineering team is responsible for developing a suite of leading-edge AI products built upon industry-leading AI tech from vendors like OpenAI, Google, IBM Watson and Amazon and integrate into Five9 wider well-developed microservices platform.</span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></p>
<p><span data-contrast="none">Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too and help supervisors and managers get the most out of their mix of human and AI labor.</span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></p>
<h1><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Role </span><span data-ccp-parastyle="heading 2">Purpose</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></strong></h1>
<p><span data-contrast="none">As a Senior Engineering Manager, you will serve as a hands-on technology leader and role model within the team, contributing to the hiring, retention and technical management of the team. You will be contributing to the architecture, design and development of software across the studio product to meet both business and technology objectives. This role requires someone who can wear multiple hats by aligning perspectives across teams, making smart trade-offs, and driving progress toward shared goals. You will be an active contributor of software, review the work of others, and be on the leading edge on the usage of AI for rapid software development. </span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":288,"469777462":[560,1120,1680,2240,2800,3360,3920,4480,5040,5600,6160,6720],"469777927":[0,0,0,0,0,0,0,0,0,0,0,0],"469777928":[1,1,1,1,1,1,1,1,1,1,1,1]}"> </span></p>
<p><span data-contrast="none">As the manager of this team, you'll wear multiple hats. You'll be deeply involved in technical decision-making while also focusing on growing and supporting your team members. We’re looking for someone who is passionate about operational excellence, eager to dive into complex production issues alongside their engineers, but who also excels at mentoring, career development, and creating a positive team culture.</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":288,"469777462":[560,1120,1680,2240,2800,3360,3920,4480,5040,5600,6160,6720],"469777927":[0,0,0,0,0,0,0,0,0,0,0,0],"469777928":[1,1,1,1,1,1,1,1,1,1,1,1]}"> </span></p>
<p><span data-contrast="none">A strong technical background in distributed and scalable systems on cloud platforms such as GCP, AWS, or Azure is essential.</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":288,"469777462":[560,1120,1680,2240,2800,3360,3920,4480,5040,5600,6160,6720],"469777927":[0,0,0,0,0,0,0,0,0,0,0,0],"469777928":[1,1,1,1,1,1,1,1,1,1,1,1]}"> </span></p>
<p> </p>
<h1><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Key Responsibilities</span></span> </strong><span data-ccp-props="{}"> </span></h1>
<h3 data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><strong><span data-contrast="none">Technical Leadership:</span></strong><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></h3>
<p><span data-contrast="none">You'll be leading a team that's essential to our engineering organization's success. Take deep ownership of all aspects of product software engineering, including feature development, production incident management, addressing technical debt, and contributing to technology roadmaps and solution architecture. Provide strong technical leadership and mentorship to local engineering teams and serve as the go-to expert for engineering leaders on complex technical challenges.</span><span data-ccp-props="{"201341983":0,"335559739":240,"335559740":288,"469777462":[560,1120,1680,2240,2800,3360,3920,4480,5040,5600,6160,6720],"469777927":[0,0,0,0,0,0,0,0,0,0,0,0],"469777928":[1,1,1,1,1,1,1,1,1,1,1,1]}"> </span></p>
<h3 data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><strong><span data-contrast="none">Hands-on Development:</span></strong><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></h3>
<p data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><span data-contrast="none">Design and implement features by writing clean, maintainable code based on product requirements and customer feedback. Establish and maintain coding standards, shared libraries, and practices. Review code from others. Use AI to aid the development of software and guide others to be effective with it. </span><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></p>
<h3 data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><strong><span data-contrast="none">People Leadership:</span></strong><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></h3>
<p data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><span data-contrast="none">Involve in the hiring as we grow the team, from writing job descriptions to interviewing candidates and helping new team members get up to speed.</span><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></p>
<p data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><span data-contrast="none">Lead the performance management of the team by conducting regular one-on-ones with your engineers, helping them grow in their careers, and building a collaborative culture where everyone feels empowered to tackle complex technical challenges. </span><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></p>
<h3 data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><strong><span data-contrast="none">Production Incident resolution:</span></strong><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></h3>
<p data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><span data-contrast="none">Lead development investigations and conduct deep root cause analyses for production incidents. Deliver timely resolutions with a focus on speed, quality, and long-term stability.</span><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></p>
<h3 data-ccp-border-bottom="0px none #000000" data-ccp-padding-bottom="0px" data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><strong><span data-contrast="none">Communication Skills:</span></strong><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></h3>
<p data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><span data-contrast="none">Communication will be a big part of your role too. You'll be regularly updating senior leadership on your team's progress and the overall health of our systems. During incidents, you might be the one explaining technical issues to non-technical stakeholders and ensuring everyone understands the impact and resolution timeline.</span><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></p>
<p> </p>
<h1><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">R</span><span data-ccp-parastyle="heading 2">equired Skills</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></h1>
<h3 data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><strong><span data-contrast="none">Management & Leadership</span></strong><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></h3>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">3+ years of Engineering management experience in a product company with direct reports</span><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Proven track record of building and leading high-performing engineering teams</span><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Experience with agile development methodologies and team processes</span><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Strong coaching, mentoring, and performance management skills</span><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Excellent written and verbal communication abilities</span><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></li>
</ul>
<h3 data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><strong><span data-contrast="none">Technical Expertise</span></strong><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></h3>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">10 + years of experience in designing and developing distributed, and scalable systems on a cloud-based platform (GCP, AWS or Azure) in a SaaS company. Hands-on expertise in cloud-native backend microservices with Java & backend frameworks like Spring Boot.</span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Highly proficient in a variety of programming languages, including but not limited to Java, PHP, JavaScript or others as required. </span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Knowledge of database design and optimization (MySQL, PostgreSQL)</span><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Strong Hands-on experience with Kubernetes, CI/CD pipelines and containerized deployment processes</span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Understanding of web application security principles and best practices</span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></li>
</ul>
<h3 data-ccp-border-between="0px none #000000" data-ccp-padding-between="0px"><strong><span data-contrast="none">System Operations</span></strong><span data-ccp-props="{"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"nil","469789802":"nil","469789806":"nil","469789810":"nil","469789814":"nil"}"> </span></h3>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">Experience with production incident management and debugging complex issues</span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none">Knowledge of monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc.</span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Experience with library dependency management and upgrade planning</span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">Familiarity with security vulnerability scanning and remediation processes</span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></li>
</ul>
<h3><strong><span data-contrast="none">Desirable</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></h3>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Experience with PHP & Laravel</span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React. </span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous. </span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></li>
</ul>
<p> </p>
<h2><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Reporting Structure</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></strong></h2>
<p><span data-contrast="none">This position reports directly to the Director of Engineering and involves close collaboration with other engineering managers across the organization. You'll work regularly with our SRE team on infrastructure improvements, coordinate with product leadership on technical roadmap planning, and partner with our security and platform teams on cross-cutting initiatives that affect the entire engineering organization.</span><span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215}"> </span></p><div class="content-conclusion"><p><span data-contrast="auto">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":240}"> </span></p>
<hr>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":240}">View our privacy policy, including our privacy notice to California residents here: <a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>. <br></span></p>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":240}">Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</span></p></div>
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