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Enterprise Account Manager

Planned

MontrealOn-site1mo ago
Employment
Full-time

About the role


  • Own a book of signed enterprise accounts as the commercial driver of expansion - bringing in new users, business units, geographies, and product lines.
  • Systematically grow share of wallet across accounts like EY, Airbnb, DoorDash, Lego, OpenAI, and Honda.
  • Identify and convert untapped pockets within existing accounts: new regions, event categories, and stakeholder groups not yet on the platform.
  • Lead all commercial negotiations - renewals, multi-year extensions, MSA amendments, rate card changes, and new product sales (Hotel Room Block, contracting, fronting).
  • Build and close mandated, multi-country rollouts - our highest-leverage outcome.
  • Maintain executive relationships with Directors, VPs, and C-level sponsors who can mandate Planned across an organization.
  • Keep HubSpot clean, your forecast honest, and leadership informed. No surprises at quarter end.
  • Partner with CSMs, Implementation, Supply, and Finance - pulling in the right people at the right moment to win the deal.
  • 4–7 years of enterprise B2B account management, expansion sales, or strategic accounts experience - ideally in SaaS, marketplaces, or transaction-based platforms.
  • A track record of growing six- and seven-figure accounts year-over-year, with numbers you can speak to.
  • Multi-stakeholder, multi-region seller - you can read a global org chart and find the right entry points across Procurement, Travel, Marketing, Events, and Finance.
  • Commercially fluent - rate cards, take rates, MSAs, multi-year structures, and ROI cases for finance audiences are your native language.
  • Executive presence - you can hold your own with a CFO, CMO, or Chief Procurement Officer in writing and in person.
  • Pace and ownership - you build the plan, work the plan, and adjust the plan without waiting to be told.
  • You use AI tools as a natural part of how you work - to research faster, prep sharper, and respond quicker. This is non-negotiable.
  • Industry experience in events, hospitality, business travel, or strategic procurement.
  • Experience expanding a marketplace or transaction-fee business where adoption depth drives revenue.
  • You’ve sold into both Procurement and end-user buyers inside the same account.
  • French, Spanish, or other languages - useful as we grow internationally.
  • Culture of high performance, strong talent density and in-person collaboration
  • Unlimited PTO
  • Competitive comp packages
  • All the tools and gear you need to be successful (Macbook, screens, mouse, keyboard, Claude, etc.)
  • Health, dental, vision, and psychology insurance
  • Bus pass subsidy or indoor parking
  • Stocked up snacks & lunches in office 2x per week
  • Dog-friendly office
  • Relocation support, if needed

Perks & benefits

  • Unlimited Vacation
  • Paid Time Off

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