Senior Enterprise Customer Success Manager (F/M/D)

WorldwideRemote2d ago

Seniority: Senior

About the role

<img style="max-width: 100%;" src="https://3339696.fs1.hubspotusercontent-na1.net/hubfs/3339696/greenhouse_hero.jpg" alt="" width="900"> <h3>THE OPPORTUNITY</h3> NavVis is looking for a passionate Customer Success professional with strong consultative skills to drive success for our top, strategic enterprise customers. Join us in revolutionizing how industrial production areas are digitalized with our cutting-edge solutions!  In this role, you will be part of an account team, working closely with a small number of industrial enterprise customers and building a trusted advisor relationship. Your ability to understand and consult on industry use cases will be key to increasing the adoption and impact of our solutions. NavVis partners with global enterprises such as BMW, VW, and Henkel, helping them optimize their operations through both our 3D laser scanning hardware and IVION software.  We are looking for a hands-on professional who is comfortable going on-site for hardware training and implementation while also driving strategic initiatives. Your industry-specific expertise and ability to translate technology into practical business solutions will be instrumental in supporting our high-touch, consultative approach to Customer Success.  Are you ready to leverage your entrepreneurial mindset and industry knowledge to elevate our customers to the next level consequently helping grow the Enterprise business for NavVis? If yes, we look forward to hearing from you!  This is a remote role open to candidates based in Denmark, Sweden, Norway, Netherlands, United Kingdom, Germany, or Switzerland. <h3>HOW YOU WILL MAKE AN IMPACT</h3> <ul> <li>Leverage your expertise in Oil & Gas, Petrochem, or discrete manufacturing to advise customers and internal teams on industry-specific strategies, shaping account planning, engagement approaches, and long-term growth while positioning NavVis as a trusted partner within these segments. </li> <li>Serve as a trusted advisor, guiding enterprise customers through best practices and industry-specific use cases to maximize their success with NavVis solutions. </li> <li>Develop deep relationships with key stakeholders and provide high-value consultation on digital factory adoption. </li> <li>Enable customers to use our hardware and software to their full potential through on-site training, webinars, and workflow optimization sessions. </li> <li>Work closely with cross-functional teams to ensure seamless solution availability, preemptively identifying potential bottlenecks and improvement areas. </li> <li>Bring customer product feedback, ensuring insights from the field inform future development. </li> <li>Lead industry-specific marketing initiatives, such as customer stories, blogs, and webinars, to drive awareness and adoption. </li> <li>Facilitate and grow our NavVis Connect community, fostering knowledge-sharing among enterprise customers. </li> </ul> <h3>WHAT WILL HELP YOU SUCCEED IN THE ROLE</h3> <ul> <li>3+ years of experience in Customer Success, Pre-Sales, Technical Account Management, or Consulting, ideally in an industrial or technology-driven environment. </li> <li>Experience serving Oil & Gas, Petrochem, or discrete manufacturing customers. </li> <li>Industry experience relevant to industrial digitalization, manufacturing, or 3D scanning technologies. </li> <li>A strong consultative approach able to act as a trusted advisor and drive strategic discussions with enterprise customers. </li> <li>Technical affinity with experience working with complex hardware and software systems, including the ability to deliver hands-on, on-site training and confidently engage with technical stakeholders. </li> <li>Excellent problem-solving and communication skills, with the ability to collaborate across technical and business teams. </li> <li>A proactive, structured, and entrepreneurial mindset, with ownership over customer success strategies. </li> </ul> <h3>HOW WE WILL KNOW WE ARE A PERFECT MATCH</h3> Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, a case study, and up to 4 rounds of interviews to explore your experience, passion, and potential impact on NavVis.   <div class="detail-block-description"> <div> <h3 class="detail-block-title">ABOUT US</h3> <div class="detail-block-description"> <div data-olk-copy-source="MailCompose">NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we’re helping organizations make smarter decisions and build more efficient, connected operations.</div> <div data-olk-copy-source="MailCompose"> </div> <div>With over 300 people from around 60 nationalities and offices around the globe, we’re proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds.</div> <div> </div> <div>You’ll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you’ll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact.</div> </div> </div> We derive our strength from our diversity. NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply. Together with you, we build NavVis! If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position. </div>

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