Enterprise Technology Support Engineer

<div id="Page1" class="idf-page"> <div class="idf-p"> <div class="idf-r"> <p data-renderer-start-pos="7862"><strong data-renderer-mark="true">WHO WE ARE</strong></p> <p data-renderer-start-pos="7874"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#292a2e">Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.</span></p> <p data-renderer-start-pos="8621"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#292a2e">Optiver’s Sydney office is one of the primary players within Asian markets, trading a range of products. Established in 1996, we're an active participant on the Hong Kong, Korea, Singapore, Taiwan and Japan exchanges, and act as Optiver’s APAC head office.</span></p> <p data-renderer-start-pos="831" data-local-id="2f9cc231a603"><strong>WHAT YOU'LL DO</strong><br>As an Enterprise Technology Support Engineer in our Sydney office, you’ll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and creating a technologically optimized work environment. Key aspects of your role include:</p> <ul class="ak-ul" data-local-id="774eb028-877f-43c8-8db2-013a7029e37a" data-indent-level="1"> <li> <p data-renderer-start-pos="1192" data-local-id="c9ec7ac05b7f"><strong data-renderer-mark="true">User support excellence:</strong> Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact.</p> </li> <li> <p data-renderer-start-pos="1352" data-local-id="daad84952d92"><strong data-renderer-mark="true">Relationship and trust building:</strong> Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimised IT environment.</p> </li> <li> <p data-renderer-start-pos="1515" data-local-id="510352f0fc8c"><strong data-renderer-mark="true">Lifecycle IT management:</strong> Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure.</p> </li> <li> <p data-renderer-start-pos="1671" data-local-id="3ca8c018ffea"><strong data-renderer-mark="true">Proactive environment management:</strong> Implement alert systems and analyse trends to prevent IT issues, maintaining a stable and efficient work environment.</p> </li> <li> <p data-renderer-start-pos="1826" data-local-id="5e4a5cf1d85c"><strong data-renderer-mark="true">Process standardisation and self-service:</strong> Streamline IT processes and develop self-service resources, enabling users to solve common issues independently.</p> </li> <li> <p data-renderer-start-pos="1984" data-local-id="9e69da4de1ff"><strong data-renderer-mark="true">Security and compliance:</strong> Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies.</p> </li> <li> <p data-renderer-start-pos="2133" data-local-id="0393ed1727a1"><strong data-renderer-mark="true">Projects:</strong> Contribute to projects that enhance the IT environment and user experience, prioritising impactful improvements.</p> </li> <li> <p data-renderer-start-pos="2259" data-local-id="fa355258a6fb"><strong data-renderer-mark="true">Hardware and workplace IT:</strong> Oversee user-facing hardware and support IT setups for office expansions where applicable, ensuring technological readiness and productivity.</p> </li> <li> <p data-renderer-start-pos="2431" data-local-id="f0fe07f4cee1"><strong data-renderer-mark="true">Enterprise IT solutions:</strong> Analyse and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery.</p> </li> </ul> <p data-renderer-start-pos="2589" data-local-id="95562a7c277c">Your role is a blend of technical acumen and interpersonal skills, aimed at creating a resilient, user-friendly IT landscape that supports the company’s goals and enhances productivity.</p> <strong>Optiver’s Enterprise Technology Support Engineers</strong> focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in&nbsp;finding that balance, and running systems that consistently work and work well.</div> </div> <div class="idf-p"> <div class="idf-r"> <div id="Page2" class="idf-page"> <div class="idf-p"> <div class="idf-r"> <div class="idf-p"> <div class="idf-r"><strong><br>WHO YOU ARE:</strong></div> </div> <div class="idf-p"> <div class="idf-r"> <div class="idf-p"> <div class="idf-r"> <ul class="ak-ul" data-local-id="f5dfc89a5d70" data-indent-level="1"> <li> <p data-renderer-start-pos="2816" data-local-id="e5595f361d19"><strong data-renderer-mark="true">Technical proficiency</strong></p> <ul class="ak-ul" data-local-id="14acd14ed8c6" data-indent-level="2"> <li> <p data-renderer-start-pos="2841" data-local-id="a28aa3db109c">Solid foundation in Windows OS, Active Directory, <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">AV</span></span></span>/meeting-room setups, and troubleshooting across desktops, laptops, mobile devices, and printers.</p> </li> <li> <p data-renderer-start-pos="2994" data-local-id="33c0fe0f0e92">Proficient with <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">SCCM</span></span></span>, Intune, and a broad spectrum of user and collaboration technologies (e.g. Zoom, Slack, Confluence, Jira).</p> </li> <li> <p data-renderer-start-pos="3125" data-local-id="70a8d3fd8b38">Operational familiarity with VMware, backup/datastore concepts, and basic network troubleshooting.</p> </li> </ul> </li> </ul> <ul class="ak-ul" data-local-id="2a2867f4-db75-4666-a906-e691e263318e" data-indent-level="1"> <li> <p data-renderer-start-pos="3231" data-local-id="4696befcc3ae"><strong data-renderer-mark="true">Experience</strong></p> <ul class="ak-ul" data-local-id="7631e7463390" data-indent-level="2"> <li> <p data-renderer-start-pos="3245" data-local-id="89def3626153">A minimum of <strong data-renderer-mark="true">3 years</strong> in end-user support and enterprise operations, with strong experience in the Microsoft ecosystem (Windows OS, Office, <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">AD</span></span></span>, DNS, Group Policy, <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">DHCP</span></span></span>), end-user technologies, and related server-aware troubleshooting.</p> </li> <li> <p data-renderer-start-pos="3482" data-local-id="0ae00973557e">Experience with user access lifecycle, <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">SOE</span></span></span>/image concepts, and deployment tooling.</p> </li> </ul> </li> <li> <p data-renderer-start-pos="3570" data-local-id="c1d401eb1615"><strong data-renderer-mark="true">Soft skills</strong></p> <ul class="ak-ul" data-local-id="611f47ea9fec" data-indent-level="2"> <li> <p data-renderer-start-pos="3585" data-local-id="970ecdfd2e91">Passion for IT support and customer service; proactive, detail-oriented, strong documentation and change discipline.</p> </li> <li> <p data-renderer-start-pos="3705" data-local-id="995e15103341">Excellent written and verbal communication; team player and operational mindset.</p> </li> </ul> </li> <li> <p data-renderer-start-pos="3791" data-local-id="4fcf1adf1c16"><strong data-renderer-mark="true">Nice-to-have</strong></p> <ul class="ak-ul" data-local-id="5fb60ea7ef62" data-indent-level="2"> <li> <p data-renderer-start-pos="3807" data-local-id="c9fcb352decf">Telephony, PowerShell, patching, Exchange user management, Atlassian admin, Linux/Python/SQL exposure, office fit-outs, remote teams.</p> </li> <li> <p data-renderer-start-pos="3944" data-local-id="a5c01a466a00">Finance or fast-paced environment; interest in continuous learning.</p> </li> </ul> </li> </ul> <ul> <li data-renderer-start-pos="3944" data-local-id="a5c01a466a00">Deeper experience with Windows Server, packaging, <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">MDM</span></span></span>, network design, or certifications, valued but not required for this role.</li> </ul> <p><strong>WHAT YOU'LL GET:&nbsp;</strong></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="idf-r"> <ul class="ak-ul" data-indent-level="1"> <li> <p data-renderer-start-pos="12002">A performance-based bonus structure&nbsp;unmatched&nbsp;anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool, fostering a truly collaborative environment.</p> </li> <li> <p data-renderer-start-pos="12204">The chance to work alongside diverse and intelligent peers in a rewarding&nbsp;environment.</p> </li> <li> <p data-renderer-start-pos="12294">Training, mentorship and personal development opportunities.</p> </li> <li> <p data-renderer-start-pos="12358">Daily breakfast, lunch and an in-house barista.</p> </li> <li> <p data-renderer-start-pos="12409">Gym membership plus weekly in-house chair massages.</p> </li> <li> <p data-renderer-start-pos="12464">Regular social events, including a company trip every two years.</p> </li> <li> <p data-renderer-start-pos="12532">Guided relocation, a competitive relocation package and visa sponsorship where necessary.apac</p> </li> </ul> <strong><br></strong></div> </div> </div> <div id="Page3" class="idf-page"> <div class="idf-header"> <div class="idf-graphic"> <p data-renderer-start-pos="12628"><strong data-renderer-mark="true">DIVERSITY STATEMENT</strong></p> <p data-renderer-start-pos="12649">Optiver is committed to <a class="_mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" href="https://optiver.com/diversity-statement/" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><u data-renderer-mark="true">diversity and inclusion</u></a>. We encourage applications from candidates of all backgrounds, and welcome requests for reasonable adjustments during the process.</p> <p data-renderer-start-pos="12829">Questions? Get in touch with the recruitment team at <a class="_mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" href="mailto:careers@optiver.com.au" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety">careers@optiver.com.au</a>.</p> <p>&nbsp;</p> </div> </div> </div>