Entertainment Director (HAL)

Key Job Responsibilities

• Lead the Entertainment Department, including Stage Staff, Activities Team, and performers, fostering professionalism, teamwork, and accountability.
• Guide team development through coaching, feedback, and performance management.
• Maintain a visible presence at select events and guest functions, representing the Entertainment Department and reinforcing brand standards.
• Provide a superior entertainment experience that meets artistic, technical, and operational standards, including World Stage presentations.
• Oversee daily programming and the cruise arc, ensuring the schedule delivers a consistent and engaging guest experience.
• Tour manage Resident and Guest Performers, Presenters, entertainment vendors, and charters, providing clear communication, leadership, and support.
• Manage entertainment inventory, including stock, replenishment, repairs, and storage, to support seamless operations.
• Oversee accommodations for the entertainment team, performers, presenters, and contracted vendors.
• Oversee departmental administration, including scheduling, time and attendance, in-port manning, performance appraisals, document compliance, and joining requirements for performers and presenters.
• Communicate regularly with shoreside partners regarding workforce planning, staffing needs, and departmental updates.
• Ensure compliance with company health, safety, security, and environmental regulations.
• Maintain a professional appearance and set standards for dress and grooming across the department.

Desired Skills

• Bachelor’s degree in business, hospitality management, or related field of study, or equivalent professional experience
• Five years of experience in entertainment, hospitality, or guest-facing leadership roles
• Proven experience leading large, diverse teams with accountability for scheduling, administration, and performance management
• Exceptional communication and presentation skills, with the ability to interact confidently with guests, colleagues, and shoreside partners
• Strong organizational skills with proficiency in Microsoft applications including Word, Excel, and Outlook
• Knowledge of compliance requirements related to scheduling, documentation, and shipboard HR processes
• Ability to make sound decisions under pressure and manage multiple priorities within tight deadlines

• Prior experience as an Entertainment Director or equivalent senior entertainment leader on a premium or luxury cruise line
• Demonstrated success leading shipboard entertainment departments, including stage staff, activities teams, and performers
• Experience curating and overseeing large-scale productions, signature events, and enrichment programming across multiple venues
• Proven ability to foster professionalism, teamwork, and accountability within a multicultural workforce
• Experience collaborating with Hotel General Managers and shoreside operations to align entertainment delivery with company goals
• Strong track record of delivering guest satisfaction through polished, creative, and well-executed entertainment programming