Environmental Compliance Advisor

About the role

• Act as a first point of contact for all incoming member regulatory queries 
• Deliver advice and technical support to members 
• Develop a rapport with other departments within the business to ensure outstanding member service is delivered 
• Provide excellent customer service at all times 

• Be fully aware of and actively promote Valpak’s service offering, liaising with relevant departments as appropriate to find the best solution for the customer 
• Confidently handle calls from prospective members or other customers 
• Participate and present at member workshops and seminars 

• Ensure all data submitted to Valpak by its members meets the required standard as stated in the current regulations, advising members appropriately 
• Process data forms and play a pivotal role in the data round process 

• Develop a detailed knowledge of the data submission process and all relevant regulations, with the option to further specialise and hone knowledge in particular areas of interest  

• Account Management cont., Personally manage a portfolio of member accounts to ensure that the appropriate level of service is provided 
• Play an active part in the retention of existing customers, identifying opportunities for Valpak to further support customers 
• Develop a wider understanding of the market and industry, in order to support member queries 

What we need from you

• Ability to manage and prioritise own workload, and to multi-task 
• Ability to pick up, retain and deliver technical and regulatory information 
• Highly IT literate in MS suite, particularly excel, word and PowerPoint  
• Strong communication, interpersonal and negotiation skills 
• Polite and professional at all times 
• Highly numerate and able to analyse complex information 
• Customer focused with drive to provide the highest level of customer satisfaction 
• Positive, proactive, enthusiastic and approachable 
• Flexibility and adaptability 
• An interest or experience in environmental issues 

• Customer service experience 
• Full, clean UK driving licence. 
• Desirable: Educated to Degree level or equivalent 

What we offer

• Dual Location / Hybrid worker Status 
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus 
• 25 days annual leave plus bank holidays, volunteering day and your birthday off! 
• Option to buy and sell up to 9 days annual leave 
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership 
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes 
• Pension scheme up to 8% employer contribution 
• Access to reward & discount platform 
• Wellbeing initiatives