EPR Account Manager (UK)

About the role

• Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service 
• Use your excellent communication skills to: 
• Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments 
• Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts 
• Deepen your understanding of the customer requirements and the industries they operate in 
• Utilise your strong data analysis and excel background to: 
• Articulate complex data problems/processes back to customers in a way that is easy to understand 
• Manipulate and analyse large volumes of data 
• Be proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement 
• Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy 
• Be resilient to high volumes of communication and deadlines 

What we need from you

• Excellent written and verbal communication skills 
• A customer focused approach 
• Ability to quickly take on large quantities of technical information 
• Advanced IT skills, particularly Microsoft Excel 
• Solution orientated problem-solving ability 
• Collaborative working style 
• Excellent planning, scheduling and organization skills 
• Full UK driving licence 
• Educated to degree level or equivalent 

What we offer

• Dual Location / Hybrid worker Status 
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus 
• 25 days annual leave plus bank holidays, volunteering day and your birthday off! 
• Option to buy and sell up to 9 days annual leave 
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership 
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes 
• Pension scheme up to 8% employer contribution 
• Access to reward & discount platform 
• Wellbeing initiatives