EPR Account Manager (Global)

Key Responsibilities

•  Provide excellent levels of customer service as the first point of contact 
• Coordinate customer’s compliance in other countries, liaising with the relevant compliance schemes/authorities on their behalf 
• Advise and update allocated accounts on compliance requirements which affect them in relevant countries 
• Ensure the customer’s compliance requirements are met at all times 
• First point of contact for phone calls and incoming emails from potential prospects 

•  Ensure that international compliance data is accurate and submitted on time 
• Ensure data received from customer contains necessary information 
• Become an expert in utilising in house software system (EPIC) including data input and analyses of weights information 
• Manipulate data into relevant format for each country/regulation 
• Use various tools to consistently check and improve on the accuracy of international data 
• Use data skills to provide useful information for accounts such as swings analysis and trends 

•  Explaining & selling service to prospective clients
• Following up all leads and opportunities and attending sales meetings 

•  Develop and maintain a good understanding of the requirements placed on organisations so that swift and accurate responses can be provided 
• Understand legislation in order to manage companies’ compliance on their behalf and keep them updated with any potential changes which may affect them 

•  Completion of legal documentation, coordinating with various authorities, schemes and the client 

•  Understand compliance requirements (often in multiple countries) and build relationships with key contacts 
• Ensure diplomacy and professionalism to maximise third party relations 
• Maintain up to date knowledge of EU and non EU regulations 

•  Proactively seek out opportunities to make efficiencies and further develop the service 
• Inspect and advance current procedures 
• Optimise data automation practices 

Skills, Knowledge & Expertise

• Advanced IT skills, particularly Microsoft Excel (VBA or other coding knowledge desirable) 
• Ability to quickly take on large quantities of technical information 
• Excellent planning, scheduling and organization skills 
• A customer focused approach 
• Collaborative working style 
• Solution orientated problem solving ability 
• Excellent communication skills, both written and verbal 
• A knowledge of analysing and manipulating large volumes of data is desirable 
• An interest in environmental issues is desirable 

• Educated to Degree Level 

Job Benefits

• Dual Location / Hybrid worker Status 
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• Car Allowance or  company car scheme
• 25 days annual leave plus bank holidays, volunteering day and your birthday off! 
• Option to buy and sell up to 9 days annual leave 
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership 
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes 
• Pension scheme up to 8% employer contribution 
• Access to reward & discount platform 
• Wellbeing initiatives