Especialista em Planejamento

<p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>Sobre a área:&nbsp;</strong></span></p> <p><span data-contrast="auto">Buscamos uma&nbsp;pessoa&nbsp;para&nbsp;fazer&nbsp;parte&nbsp;do nosso time de Planejamento do Atendimento,&nbsp;cujo&nbsp;terá atuação nas frentes&nbsp;estratégica e operacional, com foco em&nbsp;</span><strong><span data-contrast="auto">previsão de demanda, dimensionamento de equipes e otimização de capacidade</span></strong><span data-contrast="auto">&nbsp;em ambientes multicanais.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">Essa posição será responsável por garantir o equilíbrio entre nível de serviço, produtividade e custo, apoiando a tomada de decisão por meio de análises consistentes e visão preditiva. O(a) profissional atuará de forma próxima às&nbsp;operações&nbsp;e times Cross, trazendo inteligência de dados e recomendações para melhoria contínua da performance.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>No seu dia a dia:</strong></span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Realizar&nbsp;</span><strong><span data-contrast="auto">forecast&nbsp;de demanda</span></strong><span data-contrast="auto">&nbsp;(curto, médio e longo prazo), considerando histórico, sazonalidade, tendências e eventos de negócio&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Elaborar e manter modelos de&nbsp;</span><strong><span data-contrast="auto">dimensionamento de capacidade (capacity&nbsp;planning)</span></strong><span data-contrast="auto">&nbsp;para operações multicanais (voz, chat, e-mail&nbsp;e whatsapp)&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Garantir o cumprimento de indicadores como&nbsp;</span><strong><span data-contrast="auto">Nível de Serviço, SLA, TMA, Ocupação e Aderência</span></strong><span data-contrast="auto">&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Analisar desvios entre previsto x realizado, identificando causas raiz e propondo planos de ação&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Construir e acompanhar escalas, folgas e estratégias de cobertura operacional&nbsp;para times internos</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Apoiar a definição de&nbsp;</span><strong><span data-contrast="auto">estratégias de alocação de recursos</span></strong><span data-contrast="auto">&nbsp;e otimização de custos operacionais&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Promover evoluções e melhorias nos&nbsp;dashboards&nbsp;de acompanhamento&nbsp;da&nbsp;performance&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Atuar em parceria com operações, treinamento,&nbsp;qualidade&nbsp;e processos&nbsp;para garantir aderência ao planejamento&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Conduzir análises de produtividade e eficiência, propondo melhorias contínuas&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Participar de projetos de evolução&nbsp;do atendimento,&nbsp;de ferramentas&nbsp;e&nbsp;metodologias de planejamento&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>Esperamos de você:</strong></span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experiência sólida nas esteiras de planejamento (</span><strong><span data-contrast="auto">Previsão de Demanda/Forecast e Dimensionamento de operações</span></strong><span data-contrast="auto">) em ambientes inbound&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Experiência com análise de indicadores operacionais e de produtividade&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Domínio de Excel&nbsp;(nível avançado)&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Capacidade analítica e raciocínio lógico para interpretação de dados e construção de cenários&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Excelente&nbsp;comunicação para interface com áreas operacionais e stakeholders</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Conhecimento em ferramentas de WFM (ex:&nbsp;Genesys, NICE,&nbsp;Verint&nbsp;ou similares) - será considerado um diferencial</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Conhecimento em Power Bi e SQL - será considerado um diferencial</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>Benefícios:</strong></span></p> <ul> <li>Participação nos Lucros e Resultados (PLR);</li> <li>Auxílio Alimentação e Refeição;</li> <li>Plano Médico;</li> <li>Plano Odontológico;</li> <li>Auxílio Creche/Babá;</li> <li>Vale Transporte;</li> <li>WellHub;</li> <li>TotalPass;</li> <li>Programa de Apoio Pessoal (EAP);</li> <li>Planos por adesão como Previdência Privada e Seguro de Vida;</li> <li>Desconto em Farmácia;</li> <li>Programa de Nutrição;</li> <li>Programa de Gestantes;</li> <li>Licença Maternidade e Paternidade Estendida – empresa Cidadã</li> </ul>