Estonian-Speaking Customer Solutions Consultant - Sofia, Fully Paid Relocation

Mercier Consultancy is seeking an Estonian-Speaking Customer Solutions Consultant to join our growing team in Sofia, Bulgaria. This role offers a fully paid relocation package to support your move. As a vital member of the team, you will provide exceptional customer solutions and support to our Estonian-speaking clients, ensuring high levels of satisfaction and engagement.

In this position, you will address client queries, troubleshoot issues, and deliver customized solutions tailored to client needs. The role offers excellent professional growth opportunities in a dynamic and collaborative work environment.

Responsibilities

• Provide dedicated customer support for Estonian-speaking clients
• Address and resolve client inquiries and challenges efficiently
• Develop tailored customer solutions to meet specific client requirements
• Collaborate with internal teams to ensure timely and effective problem resolution
• Maintain accurate documentation of client interactions and solutions provided
• Identify opportunities to enhance service delivery based on client feedback
• Support onboarding and training activities for new customers
• Keep updated on company products, services, and industry trends

Requirements

• Fluency in Estonian and English, both spoken and written.
• Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
• Strong customer service skills with a proactive, solution-oriented approach.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Attention to detail and effective problem-solving abilities.
• Previous experience in customer support or consulting roles is preferred.
• Willingness to relocate to Sofia, Bulgaria, with full relocation costs covered.

Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses