Event Staff - Calgary Sports & Entertainment

Key Responsibilities

• Assisting customers who are unsure of how to pay for their parking 
• Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority) 
• Assist customers with the overall in/out process of parking 
• Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets) 
• Prepare shift reports and ticket sorting 
• Prepare shift bank deposit 
• Identify and report parking equipment deficiencies and safety concerns to direct supervisor 
• Litter pick up and now shoveling/salting (as required) 
• Other duties assigned 
• Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift 
• Responsible for the collection of cash and front line revenues 
• Control all lot revenues and record keeping as it relates to work performed 
• Interacts face to face with our customers 
• Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site 
• Control of all tools and equipment required to perform his/her duties 
• Must be organized 
• Make suggestions and recommendations relating to the way various jobs are performed 
• Consults with his/her supervisor or manager regarding items of relevance to the parking operation 
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced 
• Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor 
• In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager 
• Act as a front line employee which is considered an extremely important function of this position 
• Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company 
• Responsible for prioritization of various jobs with his/her supervisors/manager 
• Responsible for tracking levels of stocks as well as supplies 

Skills, Knowledge and Expertise

• Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively 
• Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines 
• Basic knowledge of both desk/handheld POS parking equipment used at the site
• High School Diploma or GED required 
• Basic Technical Education 
• Customer Service Experience required 
• Parking related Experience

Work with Calgary Sports & Entertainment

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. 
• Life and AD&D:  Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones. 
• Short-Term Disability (STD): Income protection when you need time to recover. 
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn. 
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home 
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group). 
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family. 

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).