Events Floor Manager

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Join Rocco Forte Hotels as an Events Floor Manager, where you will lead the operational delivery of meetings, events, and banqueting services, ensuring exceptional guest experiences and the highest luxury hospitality standards.

As a valued member of the Forte family, you will:

• Oversee the smooth execution of meetings, events, and functions from set-up to service.

• Lead, motivate, and develop the Events Operations team to deliver outstanding service.

• Liaise with event organisers and internal departments to ensure all event requirements are met and expectations exceeded.

• Ensure all events are delivered in line with company standards, SOPs, and health & safety regulations.

• Monitor service quality, staff presentation, and operational standards across all event spaces.

• Handle guest feedback and resolve any issues promptly and professionally.

• Support departmental administration, reporting, stock control, and financial procedures.

• Contribute to team recruitment, training, and continuous improvement initiatives.

• Drive repeat business through exceptional event delivery and guest satisfaction.

Who we are looking for

We are seeking an enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests. We are looking for a team member who brings:

• A passion for delivering exceptional 5-star service, making everyone feel valued.

• A positive attitude with a willingness to learn and grow in hospitality.

• Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment.

• Skilled at creating memorable experiences and building lasting relationships.

• Able to work independently while collaborating across teams and departments.

• Committed to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night

• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products

• Extensive learning and development opportunities

• Meals on duty

• Social activities and events

• Recognition programs & Annual awards

• Pension Scheme

• Season Ticket Loan / Cycle to Work Scheme

• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.