Events & Guest Services Supervisor

Key Responsibilities

• Plans, organizes and supervises pre-planned or last-minute group events, including preparation/setup, venue planning, and all other requirements.
• Communicates and coordinates any group or wedding-related requests with the relevant onboard leaders, ensuring each department is aware of its responsibilities. 
• Attends scheduled functions and events to ensure an impeccable experience and socializes with the guests during these functions/events to gather feedback and address opportunities. 
• Meets with group leaders or wedding couples on arrival to discuss/reconfirm their requirements for their group functions/events. 
• Coordinates and conducts charters, groups, or media-related site inspections and/or ship tours as requested by the corporate office. 
• Proactively contacts the suite and VIP guests* upon arrival and meet with them to discuss their needs throughout the cruise providing a concierge-style service. 
• Regularly checks in with group leaders, wedding couples, suite, and VIP guests* throughout the cruise to ensure the best guest experience.
• Upon embarkation, sends the appropriate welcome letter to group leaders, wedding couples, and VIPs offering any assistance to make their cruise experience a memorable one. 
• Owns the suite guest experience and program by ensuring that all suite and VIP guests are provided with the highest level of personalized service.
• Supports the Guest Services team in a supervisory role at any time possible, especially during cruises with low group/wedding counts.
• Ensures Head of Departments are aware of upcoming large groups and determines if private events, priority registration, and reservations would be appropriate and make necessary arrangements. 
•  Regularly monitors the group master account ensuring all charges are accurate and charged within established guidelines.
• Supports the facilitation of timely and complete payment for contracted onboard services. 
• Works with the finance team to ensure all items are charged by the relevant department to create accurate end-of-cruise reporting. 
• Responsible for an inclusive culture, and instills our Shared Purpose, Core Values throughout the Guest Services team. 
• Promote a positive change management environment by influencing the adaption of operational initiatives. 
• Mentor teammates through coaching, training, and ongoing development to support career progression.

Skills, Knowledge & Expertise

• Bachelor’s degree in business administration, hospitality management, or hotel management (Preferred).
• A minimum of 2 years of experience as Event Manager in Hotels/Resorts or at least 1 year of experience in a similar position within the Cruise industry. 
• Proficiency in Excel, PowerPoint, Microsoft Word, and hospitality software.
• Fluent English Language skills, both verbal and written. Knowledge of additional languages is preferred.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Ability to continuously surprise and delight guests throughout their cruise experience. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities. 

Job Benefits

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.