Executive- Customer Service

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for an Executive – Customer Service with a proven track record of handling customer service operations. This role ensures timely, accurate, and professional handling of customer orders, inquiries, and issues while maintaining strong customer relationships.

What you will do

• Receive and key in orders for trading goods, repair units, return materials, and custom products into CRM/ERP systems.

• Maintain accurate customer records by documenting all interactions, solutions provided, and follow-up actions.

• Manage inbound and outbound communication via email, telephone, and chat to address and resolve queries regarding orders, services, and returns.

• Develop strong relationships with customers through empathy, understanding, and patience to foster loyalty and positive word-of-mouth.

• Maintain a clean and organized workbench.

• Adhere to business conduct guidelines.

What you bring

Experience

• 2-3 years of experience in customer service operations.

• Skilled in handling inquiries, resolving complaints, and processing service requests.

• Familiarity with CRM/ERP systems for order entry and record management.

Personal competencies

• Clear communication and professionalism.

• Ability to work efficiently in a fast-paced environment.

• Strong problem-solving and organizational skills.

• Fluent in English.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.