Associate Executive Director - Roxbury

Key Responsibilities

• Supervision - Manages 5-7 direct reports and manages the day-to-day operations of the Center which is a significant part of the role.
• Customer Service and Experience – Train, coach, and hold staff accountable to exemplary service to members, program participants and their parents across all departments and programs. Respond immediately to member feedback and concerns.
• Membership and Program Enrollment, Growth and Experience – Drives membership and program enrollment and growth while ensuring a high-quality and transformative Y Experience as demonstrated by net-promoter scores and other experience metrics. 
• Facility usage – Responsible for overseeing usage of facility spaces by multiple internal and external parties. Troubleshoot issues around competing space needs. Plan and coordinate external rentals of space in accordance with YMCA policies. 
• Fiscal management – Develops an annual budget according to association instructions and ensures successful execution to the plan, including meeting regular revenue targets. Works with all direct reports to identify growth opportunities, forecasting on a quarterly basis, and correct financial deficiencies on a timely basis. 
• Youth Development – Collaboratively work with the Child Development department leads to ensure a positive experience for children and parents participating in the programs. Create a strong working relationship between branch operations and youth development. Lead regular all-center meetings. 
• Innovation – Develop innovative solutions for their branch and association-wide opportunities and challenges. 
• Safety – Lead Center safety operations. Ensure compliance with all required safety and security policies, including trainings for staff. Monitor potential risks and identify proactive solutions. Respond to safety issues and emergencies and complete documentation in a timely manner. 
• Board development and Fundraising– Leads branch community fund raising campaign, engaging staff, and members, to meet quarterly and annual goals. Supports strong board and volunteer leadership and participation. Engages in on-the-job experiences with the Senior Executive Director or Executive Director to develop their board leadership and fundraising skills and expertise. 
• Marketing and community engagement – Represents and promotes Y membership and programs in the community and at events. Actively drives internal marketing efforts (i.e., activating staff for referral programs) and consistent social media engagement through branch channels. 
• Performance Achievement – Accountable for the performance of their team. Directly responsible for hiring, coaching, and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts weekly connections with direct reports to ensure progress with OKRs, ability to work well with others and discuss career development.                                                                                                           
• Trends - Stays current on trend identification and implications for the branch in the following areas: 

• Successful Strategic Plan metrics, Net-Promoter Scores and Objectives and Key Results (OKRs). 
• The Associate Executive Director will be seen as a subject matter expert and an innovator in the core business and programs of the YMCA: membership, health and wellness, aquatics, sports, family programming, and any additional branch specific programs. 
• Operating practices and systems are in place and consistently implemented for 

• Timely action planning is in place (with effective) for operating units and/or program areas that have performance concerns. 
• Successfully leads committee(s) of the advisory board as assigned. 
• Fundraising goals are accomplished. 
• Full-time staff have a development plan and are making progress toward goals. 
• Identification of development opportunities for their direct reports and high potential leaders. 
• Center staff are achieving (at minimum) metric targets and producing meaningful qualitative results. This includes net-promoter scores and OKRs.
• A collaborative and strong working relationship between branch operations and child development. 

Skills, Knowledge & Expertise

• Bachelor's degree in exercise science, human services, recreation, business, or related field, plus three years related experience or training, or equivalent combination of education and experience preferred.
• Five or more years of management experience, preferably in a YMCA or other not-for-profit agency.
• Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations and program development/management. 
• Demonstrated ability in cross-functional work across operations groups and teams. 
• Ability to coach team members in their Center and across the Centers in their operations group. 
• Demonstrated ability to supervise and coach managers and leaders of people. 
• Prefer knowledge of and previous experience with one or more core programs of the Y including, but not limited to, membership, health and wellness, aquatics, sports, family programming, and any additional branch specific programs. 
• Ability to establish and maintain collaborations with community organizations. 
• YMCA Multi-Team/Branch Leader certification preferred. 
• CPR, First Aid & other program specific certifications required upon or after hire.