Senior Executive/Executive, Customer Service Operations

Responsibilities

 

• Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.
• Utilize CRM and other relevant customer service software to track inquiries, manage client interactions, and enhance service delivery. Demonstrate capability in thinking with a fintech mindset to assist and influence the team in leveraging technology to solve problems and improve operational processes. 
• Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.
• Collaborate with internal departments to resolve complex customer inquiries, including cases requiring additional information or investigation, leveraging technology for efficient communication.
• Support cross-departmental efforts in handling and resolving customer inquiries or complaints efficiently using integrated systems to enhance service delivery.
• Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations, utilizing software tools to streamline processes and improve efficiency.
• Handle ad-hoc projects as assigned.

 
Requirements

 

• Diploma holder. Fresh graduates are welcome
• Experience in customer service, MPF administration, or a related field is preferred but not mandatory. Familiarity with CRM systems or setting up one would be an advantage.
• Strong communication skills, with the ability to convey complex information clearly and professionally.
• A customer-centric mindset with a proactive approach to problem-solving.
• Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Team player with the ability to collaborate effectively across departments.