Experience Coordinator I

<div class="content-intro"><p>The Denver Broncos are one of the most popular franchises in all of sports. Whether judged by the measure of wins and championships, attendance, national television exposure or by the Broncos' reputation locally and throughout the NFL, there are few parallels in the world of professional sports. We are dedicated to being the best team to cheer for, play for, and work for across all of sports. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent the Denver Broncos Football Club and Empower Field at Mile High.</p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The Experience Coordinator plays a key role in ensuring an optimal Training Center Experience for all business and football staff. The ideal candidate will be passionate about workplace experience and have success in a similar role in an innovative workplace environment. This role is responsible for creating an evolving a well-maintained, efficient environment for employees, visitors, and guests. </span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Key responsibilities include, but are not limited to:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Take genuine care and responsibility for the entire Training Center Experience. You are accountable for keeping the Training Center maintained and ensuring it’s always ready for visitors, football, business employees, and guests.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Deliver Employee Experience ideas and initiatives that promote an engaging workplace culture.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manage internal relationships by building and fostering strong partnerships with the football and executive support teams, ensuring their needs are understood and that key updates and information are effectively communicated between teams.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Drive internal communication, ensure timely and effective distribution of programming and engagement.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Review, analyze, and interpret business data to identify trends and recommend solutions to improve overall Training Center experiences.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Perform additional duties and support initiatives as needed.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You’ll collaborate cross-functionally, champion hospitality-driven experiences, and ensure our physical environments support connection, productivity, and inclusion:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own daily Training Center operations – Maintain a clean, functional, and welcoming experience for football, business employees, and visitors.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Curate onsite programs &amp; events – Partner with internal teams to support events and initiatives.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Serve as the face of the office – visitor management, shipping/receiving.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain facilities excellence – Conduct routine office walkthroughs, submit/manage maintenance tickets, and liaise with internal facilities and vendors (janitorial, F&amp;B, etc.).</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Oversee ticketing tools and respond to ad hoc requests.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Handle workplace logistics – Manage office supplies, event room bookings, inventory, and vendor coordination to ensure operational readiness.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support budget &amp; compliance – Track and manage workplace budgets while ensuring adherence to safety, security, and health protocols.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Welcome all visitors with a poised, professional, and polished demeanor, providing excellent service from arrival through departure.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrate a forward-thinking approach by anticipating guest needs and taking initiative to ensure a seamless, high-touch experience:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Offer concierge-style assistance, including personalized wayfinding and tailored guest assistance.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Escort guests to their destinations, orienting them to the space and available amenities.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain confidentiality when handling sensitive guest or corporate information.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Meetings, Event &amp; Support:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Serve as the primary point of contact for meetings and internal events from planning through day-of execution.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide day-of event support, including room readiness, signage updates, and rapid resolution of last-minute needs to ensure a premium end-user experience.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Liaise with internal stakeholders and clients to understand meeting goals, expectations, and logistical requirements.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manage pre-meeting logistics, including room booking, guest pre-registration, badge preparation, and catering coordination.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support ad hoc and last-minute requests with professionalism, flexibility, and urgency, acting as the go-to resource for on-site details, regional points of interest, and providing expert knowledge to ensure seamless execution</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support the setup and teardown of furniture before/after events and coordinate storage logistics.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Emergency Preparedness &amp; Continuous Improvement:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Identify service gaps and proactively partner with leadership to propose enhancements that elevate the guest, customer, and employee experience while supporting ongoing process improvement and innovation.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborate with cross-functional teams and contribute to a culture of continuous improvement.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary for this position is $50,000 - $58,000.</span></p><div class="content-conclusion"><p>The Denver Broncos Football Club and Stadium Management Company are an equal opportunity employer and do not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.</p> <p><a href="https://denverbroncos.sharepoint.com/sites/Huddle/Department%20Folders/Forms/AllItems.aspx?id=%2Fsites%2FHuddle%2FDepartment%20Folders%2FPeople%20Operations%2FJob%20Postings%2FDBT%2ESMC%20Applicant%20Privacy%20Policy%20%5B7%2E2%2E24%5D%2Epdf&amp;parent=%2Fsites%2FHuddle%2FDepartment%20Folders%2FPeople%20Operations%2FJob%20Postings" target="_blank">Please click here for our Data Privacy Policy</a></p></div>