Experienced Veterinary Receptionist

Please Note: This is NOT an entry-level position.

•  Lewisville 
•  Clemmons 
•  Winston-Salem 
•  Pfafftown 
•  Mocksville 
•  Rural Hall 

What You'll Do

•  Greet clients and patients with warmth, professionalism, and empathy 
•  Create positive first impressions and deliver exceptional customer service 
•  Assist clients during routine visits, urgent care appointments, and emotionally sensitive situations 
•  Answer questions regarding hospital services, policies, and patient care recommendations 
•  Support client retention through relationship-focused communication 

•  Schedule and confirm appointments efficiently 
•  Manage multiple phone lines while maintaining professionalism and accuracy 
•  Coordinate appointment flow to support hospital efficiency 
•  Assist with patient check-in and check-out processes 
•  Maintain accurate client and patient records 

•  Process payments and maintain accurate financial records 
•  Prepare estimates and explain billing information as directed 
•  Manage medical records and documentation 
•  Support prescription refill requests and client communications 
•  Assist with daily administrative tasks and hospital organization 

•  Partner closely with veterinarians, technicians, and assistants to support patient care 
•  Communicate effectively regarding schedule changes, client concerns, and patient needs 
•  Contribute to a positive, team-oriented culture 

What We're Looking For

• Minimum 1+ year of veterinary reception or veterinary client service experience required
•  Experience working in a veterinary hospital, animal hospital, emergency hospital, or specialty practice 
•  Strong customer service and communication skills 
•  Ability to multitask in a fast-paced environment 
•  Comfortable discussing estimates, invoices, and financial transactions 
•  Strong organizational and time-management skills 
•  Professional demeanor and positive attitude 

•  Experience with veterinary practice management software 
•  Experience scheduling appointments in a veterinary setting 
•  Knowledge of veterinary terminology 
•  Familiarity with preventive care recommendations and common veterinary services 
•  Experience supporting busy multi-doctor practices 

•  Compassionate and client-focused
•  Calm and professional under pressure
•  Highly organized and detail-oriented
•  Comfortable multitasking in a busy veterinary environment
•  An excellent communicator
•  Dependable and team-oriented
•  Passionate about helping people and their pets

• Wellness & Preventive Care
• Vaccinations
• Sick Patient Visits
• Veterinary Surgery
• Dental Procedures
• Digital Radiography (X-Ray)
• Ultrasound & Diagnostics
• Dermatology & Allergy Care
• Laser Therapy
• Urgent Care Services

• Full-Time and Part-Time Opportunities Available
•  Flexible scheduling options 
•  Rotating Saturdays shared fairly among the team 
•  Collaborative and supportive hospital culture 
•  Fast-paced, growing small animal practice

• Sit, stand, walk, bend, and move throughout the hospital during the workday
• Lift and carry up to 25 pounds as needed
• Use computers, phones, and office equipment for extended periods
• Communicate effectively with clients, team members, and vendors
• Manage multiple priorities while maintaining professionalism and accuracy
• Navigate a fast-paced veterinary environment with frequent interruptions

• Animal dander, fur, saliva, urine, feces, and other bodily fluids
• Cleaning agents, disinfectants, and veterinary-specific chemicals
• Barking dogs, vocalizing animals, and other hospital-related noise
• Emotionally sensitive situations involving ill, injured, or end-of-life patients
• Fast-paced client interactions and changing daily priorities

What We Offer

Full-Time Team Members Receive

• Competitive pay based on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid holidays
• Employee pet care discounts
• Continuing Education and professional development opportunities
• Career growth and advancement opportunities
• Flexible scheduling

Part-Time Team Members Receive

• Competitive hourly pay
• Flexible scheduling
• Employee pet care discounts
•  Opportunities for future full-time growth, if desired 

Join a Team That Values Exceptional Client Care