Facilities Manager

Key Responsibilities

• Keeping critical depot equipment up and running (lifts, wash systems, brake testers, fuel infrastructure).
• Managing hard & soft FM services across multiple sites.
• Using CAFM systems (like MaintainX) to track maintenance, costs, and performance.
• Supporting compliance with key regulations (LOLER, PUWER, fire safety, and more).
• Helping ensure we’re always audit-ready and aligned with ISO standards.
• Working closely with teams to support safe daily operations.
• Jumping in when it matters most—supporting incidents and emergencies when needed.

Skills, Knowledge and Expertise

• Proven experience in a facilities management, property, building services, or operational estates management role.
• Strong understanding of both hard and soft facilities management disciplines.
• Experience managing planned preventative maintenance (PPM) programmes, reactive repairs, and contractor performance.
• Knowledge of statutory compliance requirements relating to commercial and operational premises, including areas such as fire safety, electrical safety, water hygiene, asbestos management, lifting equipment, gas safety, and building compliance.
• Experience managing external contractors, service providers, and maintenance suppliers.
• Ability to prioritise workloads and manage multiple projects and operational issues simultaneously.
• Strong problem-solving and decision-making skills with the ability to work under pressure.
• Excellent communication and stakeholder management skills, with the ability to build effective working relationships at all levels.
• Competent in the use of CAFM systems, Microsoft Office applications, and digital reporting tools.
• Experience preparing reports, analysing maintenance performance data, and managing budgets or expenditure.
• Full UK driving licence and willingness to travel regularly between sites across South and West London.
  
  

• Good understanding of health and safety legislation and its practical application within operational environments.
• Knowledge of facilities maintenance best practice and asset management principles.
• Understanding of contractor management processes, permit-to-work systems, and safe systems of work.
• Awareness of business continuity requirements and the importance of maintaining operational resilience.
• Understanding of procurement processes, contract management, and supplier performance monitoring.
• Knowledge of building services including electrical, mechanical, HVAC, plumbing, fire detection, security systems, and general building fabric maintenance.
  
  

• Highly organised with excellent attention to detail.
• Self-motivated and able to work independently with minimal supervision.
• Practical and solutions-focused approach to problem solving.
• Strong customer service ethos and commitment to delivering high standards.
• Flexible and adaptable, with the ability to respond effectively to changing operational priorities.
• Professional, approachable, and confident when dealing with colleagues, contractors, and stakeholders.
• Able to balance strategic objectives with the demands of day-to-day operational delivery.
• Resilient and calm under pressure, particularly when responding to incidents, service disruptions, or urgent operational requirements.

• IWFM, BIFM, IOSH, NEBOSH, or equivalent professional qualification.
• Experience within a transport, engineering, industrial, manufacturing, logistics, or multi-site operational environment.
• Experience managing facilities-related projects and capital improvement works.
• Knowledge of environmental and sustainability initiatives within facilities management.
• Experience implementing or managing CAFM systems and asset management databases.
• Understanding of engineering workshop environments and associated compliance requirements.
  
  

Benefits

• Free travel on all TfL routes for you and a friend or family member (once you’ve worked with us for three months) 
• Free online and face-to-face counselling, legal advice and more through our employee assistance programme
• Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax-free lump sum if you die while you’re employed by us
•  Life insurance (if you sign up to the pension scheme)
• Employee benefits from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more