Facility Operations Specialist

Key Responsibilities

• Launch new offices, D-Hubs, and coworking spaces: source locations, negotiate lease terms with brokers and landlords, coordinate contract signing and office setup (furniture, internet, access, branding).
• Support existing offices: maintenance, repairs, relocations, vendor SLA control, and day-to-day office experience.
• Manage local vendors and contractors: tenders, quotations, quality and timeline control (internet, cleaning, security, furniture, maintenance, etc.).
• Handle operational contracts and documentation in coordination with Legal, Corporate, and Finance — including renewals, KYC, and invoices.
• Support regional budgeting: OPEX tracking, payment coordination with FP&A, cost optimization.
• Maintain operational trackers, vendor databases, and reports in Google Sheets and Jira.
• Partner cross-functionally with Local teams, Country Managers, HR, Legal, Finance, Security, IT, and Expansion.

Skills, Knowledge & Expertise

• 3+ years in operations, office, or workplace management, including office launches and vendor/contract management.
• Experience with international teams and operational budgeting.
• Confident with Google Workspace and Jira; experience with Zip, NetSuite, or similar is a plus.
• Upper-Intermediate English or higher; strong business communication.
• Knowledge of French is a plus, given the Francophone markets in the region (Morocco, Algeria, Tunisia, Lebanon).
• Familiarity with MENA region specifics (legislation, KYC/AML, cultural context) is a plus.
• Proactive, detail-oriente

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.