Lead Facility Technician

<p><strong>Pay: Ranging from&nbsp;$31.00 - 42.00/hr &nbsp;+ Overtime<br><br>Who we are&nbsp;</strong></p> <p>CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.&nbsp;</p> <p>We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.</p> <p>We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.&nbsp;&nbsp;</p> <p>&nbsp;</p> <p><strong>Why this role is different<br></strong></p> <p>This isn’t a typical maintenance management role focused only on paperwork and scheduling.<strong><br></strong></p> <ul> <li>Lead teams across <strong>modern, standardized commercial kitchen facilities</strong></li> <li>Combination of <strong>field leadership, technical oversight, and operational management</strong></li> <li><strong>High-impact role </strong>supporting fast-paced multi-site operations</li> <li>Opportunity to mentor technicians and <strong>shape facility performance</strong></li> <li><strong>Direct involvement</strong> in budgeting, SLA performance, and process improvements</li> <li>Clear path toward <strong>Facilities Management and Regional Operations leadership<br></strong></li> </ul> <p>&nbsp;</p> <p><strong>What you’ll do</strong><em><br></em></p> <p><strong>Team Leadership &amp; Operations</strong></p> <ul> <li><strong>Lead and oversee</strong> a team of <strong>Facility Technicians across multiple sites</strong></li> <li><strong>Create and manage technician schedules</strong> to ensure proper coverage across shifts and facilities</li> <li><strong>Manage work order priorities and allocate resources</strong> based on operational needs</li> <li>Conduct quarterly performance <strong>reviews, goal-setting, coaching, and mentorship</strong></li> <li><strong>Support technician development</strong> through hands-on training and <strong>advanced troubleshooting guidance</strong></li> </ul> <p><strong><br>Facilities Maintenance Oversight</strong></p> <ul> <li><strong>Oversee</strong> planned and reactive maintenance activities, including:</li> <li><strong>HVAC</strong> systems</li> <li><strong>Plumbing</strong> systems</li> <li><strong>Electrical </strong>systems</li> <li>General <strong>facility repairs</strong></li> <li>Vendor and contractor <strong>coordination</strong></li> <li><strong>Support technicians with complex</strong> troubleshooting and high-priority repair escalation</li> </ul> <p><strong><br>Financial &amp; Administrative Management</strong></p> <ul> <li><strong>Approve and reconcile</strong> technician timecards and overtime</li> <li><strong>Validate expense reports</strong> and ensure policy compliance</li> <li><strong>Manage</strong> consumables, parts inventory, and repair-related spending</li> <li><strong>Support</strong> budget forecasting and cost optimization initiatives</li> </ul> <p><strong><br>Service &amp; Performance Management</strong></p> <ul> <li>Drive SLA compliance by <strong>monitoring response and resolution times</strong></li> <li><strong>Track and report</strong> key operational performance metrics</li> <li><strong>Partner with Operations leadership</strong> to improve facility uptime and efficiency</li> <li><strong>Implement lessons </strong>learned and continuous improvement initiatives across sites</li> </ul> <p><strong><br>Vendor &amp; Compliance Oversight<br></strong></p> <ul> <li><strong>Coordinate and validate</strong> third-party contractor reports and repair documentation</li> <li><strong>Ensure compliance</strong> with safety protocols, regulatory standards, and company policies</li> <li><strong>Support commissioning</strong> activities and evolving maintenance processes<strong><br></strong></li> </ul> <p>&nbsp;</p> <div>&nbsp;</div> <div><strong>What your week looks like</strong></div> <ul> <li>50% <strong>field support</strong> and advanced troubleshooting</li> <li>20% <strong>team leadership</strong> and operational coordination</li> <li>10% <strong>preventative maintenance</strong> oversight and inspections</li> <li>10% <strong>reporting, scheduling</strong>, and <strong>administrative management</strong></li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>What we’re looking for</strong></p> <p><strong>Required</strong></p> <ul> <li style="font-weight: bold;"><strong>EPA Certification&nbsp;</strong></li> <li><strong>5+ years </strong>of facilities, maintenance, or building operations experience</li> <li><strong>2+ years</strong> of leadership or supervisory experience</li> <li><strong>Strong knowledge of HVAC</strong>, plumbing, and electrical systems</li> <li><strong>Experience managing</strong> maintenance priorities across <strong>multiple sites</strong></li> <li>Ability to lead teams in a f<strong>ast-paced, field-based environment</strong></li> <li>Valid driver’s license and <strong>reliable transportation</strong></li> </ul> <p><strong>Preferred</strong></p> <ul> <li><strong>Commercial</strong> facilities or <strong>restaurant/hospitality maintenance experience</strong></li> <li><strong>Experience managing</strong> vendors and third-party contractors</li> <li><strong>HVAC/R certification</strong> or trade school background</li> <li>Familiarity with <strong>CMMS/work order management systems</strong></li> <li>Experience tracking SLAs, KPI, <strong>procuring parts and equipment</strong></li> </ul> <p><strong>Why join us&nbsp;</strong></p> <ul> <li>Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.</li> <li>Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.&nbsp;</li> <li>Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.</li> </ul> <p>&nbsp;</p> <p><strong>What else you need to know&nbsp;</strong></p> <p>This role is based in our the <strong>Greater Chicago Area</strong> location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.&nbsp;</p> <p>The base starting rate for this role is<strong> $31.00 - 42.00/hr &nbsp;+ Overtime</strong></p> <p>Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.</p> <p><strong>Benefits Summary:</strong></p> <ul> <li>Medical, dental, and vision insurance (multiple plans, incl. HSA options)</li> <li>Company-paid life and disability insurance (short- and long-term)</li> <li>Voluntary insurance: accident, critical illness, hospital indemnity</li> <li>Optional supplemental life insurance for self, spouse, and children</li> <li>Pet insurance discount (Fetch)</li> <li>401(k)&nbsp;</li> <li>Health Savings Account (HSA)</li> <li>Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)</li> <li>Time Off policies&nbsp;</li> <ul> <li>Paid Vacation Time (1h for every 26h worked)</li> <li>8 paid holidays per year</li> <li>Paid sick time&nbsp;</li> <li>Paid Bereavement leave</li> <li>Paid Parental Leave.</li> </ul> </ul> <p>Benefits are subject to change at the company's discretion.<br>Atoms accepts applications on an ongoing basis.</p> <p><strong>Ready to join us as we serve those who serve others?&nbsp;</strong></p> <p><em>#LI-Onsite</em></p>