Field Service Technician

Essential Duties & Responsibilities

• Responsible for repairing and installing vending & office coffee equipment to promote continuous operation of the machines.  
• Transports equipment, installs replacement parts, and performs repairs using tools and other vending equipment at various accounts/locations throughout Detroit and surrounding areas using a company vehicle.  
• Troubleshoot to restore malfunctioning machine to working order in the field. 
• May include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component of the machine. 
• Communicate effectively and efficiently with Dispatchers and clients Will run electrical wire and plumbing tubes as needed.
• Responds promptly to customer needs/requests with the goal ensuring customer satisfaction. 
• Supports a service-oriented environment that leads others to improve their service actions. 
• Maintains positive and enthusiastic attitude with co-workers and customers. 
• Follows through with action when a customer makes a special request or asks questions. 
• Continuously seeks to exceed customer expectations and anticipates their needs ahead of time. 
• Additional projects and assignments as needed.

Job Requirements

• High-School Diploma or GED Technical experience as it relates to vending and coffee machines 
• Experience with small machine and/or vending repairs.
• Basic electrical, plumbing, refrigeration, HVAC, and electronics repair experience and/or education is required. 
• Ability to work independently, stay focused and motivated, and manage time appropriately to get work completed on time.
• Comfortable working in a wide range of environments such as plants, hospitals, schools or corporate buildings.
• Displays a positive attitude with co-workers and customers. 
• Responds promptly to customer needs/requests with the goal of ensuring customer satisfaction. 
• Lifts from 75-100 lbs regularly and will use various hand tools to complete installation and perform maintenance. 
• Experience in the vending field is preferred. 
• Experience driving commercial vehicles is preferred. 
• Willing to collaborate with others and ask for help when needed.
• Willingness to learn about new machines, technologies and repair techniques. 
• Valid and clean driver’s license.
• Detail oriented, diplomatic, and comfortable working in structured environments. 
• Able to meet the physical demands of the role which includes frequent lifting, standing, stooping, crouching, climbing, and walking for extended periods of time.
• Must be comfortable working and driving in extreme weather conditions.

Benefits