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Field Service Technician (Detroit, MI)
AssetWatch, Inc.
Detroit1w ago
About the role
<div class="content-intro"><p><span class="TextRun SCXW22569549 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW22569549 BCX0">AssetWatch</span><span class="NormalTextRun SCXW22569549 BCX0"> serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.</span></span><span class="EOP SCXW22569549 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><p><span class="TextRun SCXW101831201 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW101831201 BCX0">The Field Service</span><span class="NormalTextRun SCXW101831201 BCX0"> </span><span class="NormalTextRun SCXW101831201 BCX0">Technician reports to the ART Regional Manager and </span><span class="NormalTextRun SCXW101831201 BCX0">is responsible for</span><span class="NormalTextRun SCXW101831201 BCX0"> the installation, testing, and servicing of </span><span class="NormalTextRun SpellingErrorV2Themed SCXW101831201 BCX0">AssetWatch</span><span class="NormalTextRun SCXW101831201 BCX0"> Condition Based Monitoring solutions at client sites based on defined specifications.</span><span class="NormalTextRun SCXW101831201 BCX0"> </span><span class="NormalTextRun SCXW101831201 BCX0">This position requires short </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW101831201 BCX0">notice</span><span class="NormalTextRun SCXW101831201 BCX0"> travel to deal with emergency jobs, customer issues, and </span><span class="NormalTextRun SCXW101831201 BCX0">last-minute</span><span class="NormalTextRun SCXW101831201 BCX0"> changes. </span></span><span class="EOP SCXW101831201 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><strong>What’s the Opportunity</strong></p>
<ul>
<li>Possesses the physical ability to operate in confined industrial settings and to wear Personal Protective Equipment (PPE), including protective glasses, gloves, clothing, and footwear.</li>
<li>Willing to travel up to 70% regionally and locally, including overnight and air travel, with occasional weekend and outside business hours.</li>
<li>Develops comprehensive knowledge of company products and adapts them to diverse customer environments. Ensures proper review of all installed Vero product solutions with the field coordination team. Provides on-site technical support for industrial and manufacturing clients to ensure customer satisfaction, troubleshooting and repairing product installations as needed.</li>
<li>Maintains installation and field service records and manages service tools and inventory to ensure asset accountability.</li>
<li>Interacts professionally with customers, representing the company image, and building trust to gain confidence and cooperation.</li>
<li>Maintains accurate expense records weekly. Works autonomously with minimal supervision, demonstrating professional communication and conduct.</li>
<li>Comprehends customer needs and delivers courteous, accurate, and continuous communication. Prioritizes tasks effectively, demonstrating strong organizational skills and a results-oriented approach.</li>
<li>Collaborates well within teams and translates leadership vision into daily operational support.</li>
<li>Embraces accountability, behaves ethically, and takes responsibility for work goals.</li>
<li>Possesses strong written and verbal communication skills.</li>
</ul>
<p><strong>This role is located in Detroit, Michigan. </strong></p>
<p><strong>Qualifications</strong></p>
<ul>
<li>Experience with hand tools, air tools, and large, specialized tools specific to the job/project.</li>
<li>General knowledge of industrial manufacturing equipment.</li>
<li>General knowledge of industrial electronic systems, including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.</li>
<li>Familiarity with industrial networking equipment and protocols.</li>
<li>Familiarity with preventive and predictive maintenance, commissioning new systems, and repairing associated equipment is preferred but not required.</li>
<li>Fluency in English; other languages are a plus.</li>
<li>Legally authorized to work in the USA without sponsorship.</li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li>1+ years of experience in the field service industry desired</li>
<li>Familiarity with vibration analysis and environmental testing, including vibration and shock, is preferred but not required.</li>
<li>OSHA 10; OSHA 30 preferred - can be obtained upon hiring.</li>
</ul>
<p> </p><div class="content-conclusion"><p><strong><span data-contrast="auto">What We Offer:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Competitive compensation package including stock options</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Flexible work schedule</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Comprehensive benefits including retirement plan match</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Opportunity to make a real impact every day</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Work with a dynamic and growing team</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Unlimited PTO</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><span data-contrast="auto">We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </span></p></div>
Perks & benefits
- Distributed Team
- Unlimited Vacation
- Paid Time Off
- Equity Compensation
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