Senior Field Service Technician – Forklifts & Material Handling Equipment

Charlotte, NC + Surrounding Territory

You’re not just fixing forklifts.

About WMH

The Role

What You’ll Do

Field Service & Territory Ownership

• Diagnose, repair, and maintain forklifts and material handling equipment at customer locations
  
  
• Perform preventative maintenance to maximize uptime and minimize breakdowns
  
  
• Operate independently in a fully equipped company service van
  
  
• Support warehouse, distribution, and manufacturing environments
  
  

Advanced Diagnostics & Equipment Expertise

• Troubleshoot complex mechanical, hydraulic, electrical, and diesel systems
  
  
• Execute first-time-right repairs
  
  
• Perform inspections, safety checks, and scheduled service programs
  
  
• Maintain fleet equipment to OEM and compliance standards
  
  

Leadership & Mentorship

• Train and support junior technicians
  
  
• Share technical knowledge and best practices
  
  
• Lead by example in safety, professionalism, and workmanship
  
  

Customer Communication & Documentation

• Communicate findings and service recommendations clearly
  
  
• Complete accurate service reports, work orders, and repair documentation
  
  
• Follow OSHA regulations and safety standards

Who Thrives in This Role

Required Experience

• 5+ years as a field service technician, heavy equipment mechanic, forklift technician, or industrial equipment technician
  
  
• Strong mechanical, hydraulic, and electrical troubleshooting skills
  
  
• Experience working independently in the field
  
  
• Valid driver’s license
  
  

Preferred (Not Required)

• ASE certifications
  
  
• Forklift or OEM certifications
  
  
• Dealer or industrial service experience
  
  
• Familiarity with diagnostic software and digital service platforms
  
  

• Strong problem-solving ability
  
  
• Customer-facing communication skills
  
  
• Leadership mindset
  
  
• Pride in your work

Physical & Work Environment

• Field-based role across varied job sites
  
  
• Ability to lift 50+ lbs
  
  
• Standing, bending, kneeling, and working in diverse weather conditions
  
  
• Exposure to noise, dust, and industrial environments

What WMH Offers

• Competitive pay + performance incentives

• 100% paid travel time (no flat rate)

• Company van, fuel card, tablet, PPE & safety shoe allowance

• Quarterly tool allowance

• Uniforms provided and laundered weekly

• Medical, dental, vision, life insurance (HSA & PPO options)

• 401(k) with up to 9% match + profit sharing

• OEM certifications & technical training

• Leadership development & mentorship

• PTO + paid holidays

• Long-term career stability in a growing industry

Career Path Opportunities

• Lead Technician
  
  
• Service Management
  
  
• Parts or Warranty Leadership
  
  
• OEM Program Support
  
  
• Operations & Regional Leadership

This isn’t a parking spot.