Field Services Specialist

<div class="content-intro"><h1 class="MuiGrid-root css-1j4zddb"><span style="color: rgb(37, 71, 123);">Who we are:</span></h1> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.</span></div> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.</span></div> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our&nbsp;<a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://careers.geotab.com/blog/">blog</a>&nbsp;and follow us @InsideGeotab on&nbsp;<a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://www.instagram.com/insidegeotab/">Instagram</a>.&nbsp;</span></div></div><h1><span style="color: rgb(37, 71, 123);">Who you are:</span></h1> <p><span style="font-size: 12pt; color: rgb(102, 120, 140);">We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Service Technical Specialist who will be responsible for supporting customers, installation partners, and internal teams with technical expertise in vehicle telematics, installation standards, and new product field validation. If you love hands-on technical work, building relationships, and driving quality in the field — and are keen to join an industry leader — we would love to hear from you!</span></p> <h1><span style="color: rgb(37, 71, 123);">What you'll do:</span></h1> <p><span style="font-size: 12pt; color: rgb(102, 120, 140);">As a Field Service Technical Specialist, your key area of responsibility will be delivering technical support and quality assurance across Geotab's installation and field services ecosystem. You will be responsible for providing design input to the New Product team, conducting site visits to support telemetry projects and pilot programs, performing installation audits, and ensuring installation partners meet Geotab's quality standards. You will also need to create and maintain installer certification programs, develop technical documentation and installation guides, and support customers and resellers with technical specifications and data requirements. When required, you will perform live installations as part of demonstrations or training engagements and produce photo and video content for installation guides in collaboration with the Learning &amp; Development team.</span></p> <p><span style="font-size: 12pt; color: rgb(102, 120, 140);">To be successful in this role, you will be a highly organized, detail-oriented problem-solver who thrives in a fast-paced, field-based environment. You will need to work closely with Product and R&amp;D personnel, resellers, customers, and third-party installation partners — building trust, communicating technical requirements clearly, and driving continuous improvement in the processes and systems you touch. In addition, the successful candidate will have a genuine entrepreneurial mindset, comfort working in a flat organization, and the adaptability to manage shifting priorities across multiple projects simultaneously.</span></p> <h1><span style="color: rgb(37, 71, 123);">How you'll make an impact:</span></h1> <ul> <li> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Provide design support for the New Product team, analyzing user's requirements, defining product specifications, field and simulation testing.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Support customers with technical details, technical specifications and data requirements based on Geotab product offerings.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Support sales with technical applications based on requirements from Resellers / Customers.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Support Installation partners and their installers real time when necessary.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Provide specific technical installation requirements and wiring schematics.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Stay relevant to new advances in technology and be flexible to adapt to the growing market demands.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Be innovative through researching and presenting new ideas.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Create and Implement Installer Certification Tests.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Update modules with latest Geotab Product information.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Participate in installer performance evaluation and audits.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Ensure company installation quality standards are communicated and adhered to in the field.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Update all installation documents and product guides with latest information.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Work with installers to ensure they understand and use the Field Services department price list for installation services.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">When required, perform installations in the field as a part of an installation demonstration, installation training or Pilot projects.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Create Installation videos and guides by taking photo sets and video content in conjunction with our L&amp;D Teams.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Source and qualify new installation partners.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Resolve installer issues and concerns.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Support Geotab global strategic initiatives.</span></p> </li> </ul> <h1><span style="color: rgb(37, 71, 123);">What you'll bring to this role:</span></h1> <div class="MuiGrid-root css-17v2lcf"> <ul> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Bachelor's degree in Engineering, or Post-Secondary Diploma/Degree or equivalent experience required; specialization in electronics, industrial management, or a related field highly valued.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">3–5 years of previous experience working as an installation field service specialist in Telematics, the Automotive industry, or equivalent.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="color: rgb(102, 120, 140); font-size: 12pt;">Experience with hardware/software integration, database systems, and data set analysis required.</span></li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Knowledge of database systems and analyzing data sets.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Experience managing 3rd party contractor relationships and outstanding customer service skills and ability to quickly develop rapport with customers and partners.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="font-size: 12pt; color: rgb(102, 120, 140);">Proficiency in automotive electronics, with in-depth knowledge of components, testing equipment, and hand tools.</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Knowledge of communications systems &amp; networks (Cellular, GPS, serial data).</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Technical competence using software programs, including Google Suite for business (Sheets, Docs, Slides).</span></p> </li> <li style="font-size: 12pt; color: rgb(102, 120, 140);"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Frequent travel required — ability to travel up to 60% of the time; passport required and ability to travel internationally.<br></span></p> </li> </ul> </div> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.</span></div> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <div class="MuiGrid-root css-1spul5l"><span style="color: rgb(102, 120, 140);"><strong>Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.</strong></span></div> <div class="MuiGrid-root css-1spul5l">&nbsp;</div> <div class="MuiGrid-root css-1spul5l"> <div class="MuiGrid-root css-1spul5l"> <p>&nbsp;</p> </div> <div class="MuiGrid-root css-1spul5l"> <h1 class="MuiGrid-root css-1j4zddb"><span style="color: rgb(37, 71, 123);">How we work:</span></h1> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">At Geotab, we have adopted a&nbsp;flexible hybrid&nbsp;working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!</span></div> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140); font-size: 8pt;">We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our <a href="https://www.geotab.com/privacy-policy/">Privacy Policy</a>. Click <a href="https://docs.google.com/document/d/1uE3uV2SSp0YnYx4utU9QdhN8Q_RzqMphI_pVJyVWQn8/edit?tab=t.0">here</a> to read our Privacy Notice.&nbsp;</span></div> </div> </div>