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Field Solutions Engineer, Enablement
Ntop
United StatesRemote3w ago
- Employment
- Full-time
About the role
What You Will Do:
- Plan, develop, and deliver structured training programs for new and existing customers across virtual and onsite formats
- Design and maintain role-based learning paths and curriculum tailored to customer personas (e.g., design engineers, simulation analysts, team leads)
- Facilitate onboarding sessions for new accounts, including structured learning plans, milestone check-ins, and progress reviews
- Adapt training content to address varying skill levels—from introductory users to advanced practitioners working with FEA, CFD, and design automation workflows
- Respond to ad hoc training requests and identify opportunities to deepen product adoption during customer engagements
- Build and maintain a library of high-quality enablement assets including tutorials, how-to guides, workflow walkthroughs, video content, and self-service learning materials
- Translate complex nTop capabilities into clear, accessible learning content appropriate for both technical and non-technical audiences
- Continuously update and refresh content in response to product releases, new features, and evolving best practices
- Develop internal enablement materials to support onboarding of new Field Engineering team members
- Partner with the Product team to stay current on the nTop roadmap, new feature releases, and updated messaging, ensuring all training materials reflect the most accurate and up-to-date information
- Provide structured feedback loops from training engagements back to Product and Customer Success, surfacing common knowledge gaps, workflow friction points, and user needs
- Collaborate cross-functionally with Account Executives, Customer Success Managers, and Marketing to align enablement strategy with go-to-market initiatives
- Contribute to the development of external-facing content such as webinars, conference workshops, and product education campaigns
Required Experience:
- A Bachelor’s and/or Master’s degree in Aerospace Engineering, Mechanical Engineering, or a closely related field, plus 3–5 years of industrial experience
- Hands-on experience in aerospace and defense, with a background in design, analysis, or product development on real engineering programs
- Proficiency in parametric modeling and 3D CAD (e.g., Siemens NX, CATIA, SolidWorks, PTC Creo, or Onshape)
- Working knowledge of FEA and/or CFD tools (at least one of: Abaqus, Ansys, Fluent/CFX, Nastran, Star-CCM+, LS-Dyna)
- Experience with scripting in Python or MATLAB for engineering workflows
- Excellent communication skills, with a demonstrated ability to explain complex technical topics to both technical and non-technical audiences
- Comfortable presenting in front of large audiences and with senior stakeholders
- Demonstrated experience developing or delivering training, documentation, or educational content in a professional setting
- Highly organized with strong project management skills and the ability to manage multiple customer engagements simultaneously
- Willing to travel to customer sites and conferences (up to 50%)
- Excellent spoken and written English
It’s A Plus If You Also Have These:
- Experience with nTop software
- Prior experience in a customer-facing technical role such as application engineering, field engineering, solutions engineering, or technical training
- Experience developing and delivering formal training programs, workshops, or e-learning content
- Exposure to design optimization, surrogate modeling, or AI/ML for inverse design applications
- Security clearance
- Experience working in a fast-paced environment with exposure to SaaS teams and GTM processes
- Experience with content creation tools including video production, 3D modeling or animation software, and print/digital publishing
- Conference presentations, technical workshops, or other industry-related public speaking experience
Compensation
- Between 135,000-180,000 annually plus equity and benefits, depending on level and experience
Perks & benefits
- Equity Compensation
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