Field Supervisor - Toronto

Key Responsibilities

• Provide positive customer service experiences for all Impark customers and clients
• Ensure location is operated and maintained to Impark’s company standards
• Assist customers with meters
• Direct customers into parking facilities
• Process refunds
• Provide information to customers on long term parking options
• Process cash transactions and deposits
• Daily site inspections and equipment checks
• Maintenance of site system software
• Correspondence and communication with all company departments as needed.
• Reporting and requesting of equipment servicing/repairs
• Work outdoors, exposed to all weather conditions
• Manage site staff
• Other duties as assigned by manager
• Wear assigned uniform 
• Ability to work independently and in a team environment
• Must be mobile and able to cover the entire site
• Must be able to work outdoors through inclement conditions 

• Coordination of staffing for attended site based on regular manpower requirements and site activity.
• Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.
• Monitoring of personnel to ensure compliance with company uniform and service standards.
• Completion of paperwork related to staff hiring, transfer, termination, and hours worked. 

• Regular review of the lot’s physical condition including signage, surface, lighting, automated equipment, etc.
• Initiation of work orders dealing with any necessary maintenance repairs or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed.
• Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager
• Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site. 

Skills, Knowledge and Expertise

• Excellent verbal and written communication skills.
• Customer service oriented.
• Pleasant and energetic personality.
• Excellent working knowledge of Microsoft Office and Citrix based applications.
• Hands on working knowledge of parking equipment and related software.
• Ability to multi-task.
• Able to work and thrive in a fast paced environment.
• Ability to prioritize tasks in an ever changing environment.

Benefits

• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home 
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family