Field Support Specialist (On Call)

<p></p> <p>&nbsp;</p> <p><strong><span style="font-size: 12pt;">Field Support Specialist (On-Call)</span></strong></p> <p><strong><span style="font-size: 12pt;">📍 Los Angeles, CA 90013 | On-site</span></strong></p> <p><span style="font-size: 12pt;">Support daily operations. Step in when needed. Keep the office running.</span></p> <p><span style="font-size: 12pt;">SPS Global is seeking a <strong>Field Support Specialist (On-Call)</strong> to provide on-site coverage and operational support across client locations in San Francisco. This is a floating position designed to support business continuity when regular staff are out of the office or when additional project coverage is needed. The role is ideal for a dependable, service-driven professional who can quickly adapt to different environments and maintain high service standards.</span></p> <p><span style="font-size: 12pt;">You will provide coverage when regular staff are out and support special projects as needed. The position is based out of a designated home office and may require short-notice deployment to nearby client sites.</span></p> <p><span style="text-decoration: underline; font-size: 12pt;"><strong>What You’ll Do:</strong></span></p> <p><span style="font-size: 12pt;">This role focuses on <strong>office services support, service delivery, and operational continuity</strong>.</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Mail &amp; Shipping Operations</strong></span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Oversee incoming and outgoing mail and packages</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Log and track deliveries using chain-of-custody systems</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Distribute mail and notify employees of deliveries</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Process shipping requests and verify packing documentation</span></li> </ul> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Office &amp; Facilities Support</strong></span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist with supply ordering and stocking common areas</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support light facilities tasks and service requests</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor and support copy/print equipment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist with office moves and workspace transitions</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Set up and break down conference rooms as needed</span></li> </ul> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Reception &amp; Client Support</strong></span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide front desk or concierge coverage as needed</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Answer and direct calls professionally</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deliver consistent, high-level customer service to employees and visitors</span></li> </ul> </li> </ul> <p><span style="text-decoration: underline; font-size: 12pt;"><strong>What You Bring:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong communication and customer service skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to multitask in a fast-paced environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Working knowledge of MS Office and office technology</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Understanding of shipping and receiving procedures</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to work independently with minimal supervision</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible schedule with the ability to travel between client sites</span></li> </ul> <p><span style="text-decoration: underline; font-size: 12pt;"><strong>What We’re Looking For:</strong></span></p> <p><span style="font-size: 12pt;"><strong>Required</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">High School Diploma or equivalent</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">6+ months of prior work experience preferred</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong organizational, time management, and problem-solving skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent written and verbal communication</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to learn and navigate computer-based systems</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Professional demeanor with a customer-service mindset</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to work assigned hours and follow established policies</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Preferred</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience in mailroom, office services, reception, or facilities support</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with shipping/receiving processes and office equipment</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Physical Requirements</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Role requires regular walking, standing, bending, kneeling, and sitting for extended periods</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to lift or move 40 lbs. frequently</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to move packages via wheeled cart (up to 60 lbs. capacity)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manual dexterity to operate phones, copiers, and related office equipment</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Travel: None or negligible</strong></span></p> <p><span style="font-size: 12pt;"><strong>Other Duties:</strong></span><br><span style="font-size: 12pt;">This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 12px;"><em>Compensation:&nbsp;<br>The expected compensation is an&nbsp;estimate, and the final offer will depend on skills, experience, and other job-related factors.</em></span></p> <p><span style="font-size: 12px;"><em>Use of Artificial Intelligence (AI):<br>No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.</em></span></p> <p><span style="font-size: 12px;"><em>Vacancy Status:<br>This posting is for an existing vacancy.</em></span></p></div><div class="title">Pay Range</div><div class="pay-range"><span>$20</span><span class="divider">&mdash;</span><span>$22 USD</span></div></div></div><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif;"><strong>WHAT WE OFFER</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Career Growth: </strong>An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Learning &amp; Development:</strong> At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>We Recognize Talent:</strong> We offer a variety of recognition programs for all levels of employees!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Benefit Offerings:&nbsp;</strong>Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.</span> <ul> <li style="font-family: helvetica, arial, sans-serif;">Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li> </ul> </li> </ul> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><span class="ignore-global-css">About SPS</span></strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">SPS</strong> is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. I</span><span class="ignore-global-css">n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. </span><span class="ignore-global-css"><strong>SPS</strong> is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span class="ignore-global-css">At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span class="ignore-global-css"><strong>SPS provides equal employment opportunities (EEO) to all employees</strong> and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><em>Colorado only:</em><strong> </strong>We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.&nbsp;</strong></span></span><span class="ignore-global-css"><span data-teams="true"><strong>SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.</strong></span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>SPS offers reasonable accommodations</strong> in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.</span></span></p> <p class="ignore-global-css"><strong><span class="ignore-global-css"><span class="ignore-global-css">To view our privacy policy, click on the link below:&nbsp;</span></span></strong><a href="https://www.spsglobal.com/en/data-privacy-other" target="_blank">Data Privacy Statement</a></p> <p><strong>Acknowledgement Section: </strong>By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.</p> <p>&nbsp;</p></div>